Melodie McGovern

Multiple roles within DCJ including with the Joint Child Protection Response Program (JCPRP), a specialized tri-agency working with NSW Health and NSW Police to provide complex case management to families involved with the child protection system, including safety planning and risk assessment with a high degree of interagency collaboration.

• Providing crisis intervention to children and families, addressing immediate safety concerns and connecting them with appropriate resources.
• Empowering families by identifying strengths within their systems that could be leveraged to improve overall functioning.
• Demonstrated cultural competence by effectively engaging clients from diverse backgrounds.
• Investigation and risk assessment
• Developed leadership skills through coaching and mentoring.
  
  Additional roles with DCJ within the Helpline, intake and assessment of reported concerns, and Out of Home Care, providing ongoing case management for children who are under the care of the minister.

Community Mental Health with the Older Persons Mental Health team. Providing in-community support to older people experiencing a range of mental health issues including depression and anxiety, and neurocognitive disorders such as dementia, using a strengths-based and recovery oriented model of care.
Participated in opportunities to shadow with the Macarthur Assertive Treatment Team, working with individuals with complex mental health needs.

• Reducing risk factors for vulnerable populations by coordinating multidisciplinary case management services.
• Enhancing client well-being by conducting comprehensive assessments and developing tailored care plans.

• Providing suicide intervention and crisis support to callers as immediate first aid, through the development of safety plans
• Provision of supportive counselling
• Development of a therapeutic relationship through active listening and rapport building
• Facilitate referrals to community support services for ongoing support if needed
• Training certificates achieved: Mental Health First Aid - 3rd Edition, Applied Suicide Intervention Skills, Crisis Supporter Domestic & Family Violence (DFV) Professional Development, Non-Suicidal Self Injury (NSSI) Professional Development, Breaking Down Depression & Building Resilience - Black Dog Institute

• A valued and trusted employee that worked the overnight shift which required me to work independently and unsupervised, as well as part of a team
• Duties include getting the store ready for opening by cleaning and restocking all things, while adhering to policies and procedures; as well as a great deal of customer service
• Awards: Employee of the month - February 2015, Front Counter Runner of the year - 2015