MENGHUA LYU
Wentworth Point,NSW
Summary
Dynamic Restaurant Manager with a proven track record at Tianshunhe, excelling in team management and inventory control. Enhanced customer satisfaction through effective staff training and streamlined operations, achieving significant waste reduction. Passionate about delivering exceptional service while optimizing business processes for improved efficiency.
Overview
11
11
years of professional experience
Work History
Restaurant Operator
Tianshunhe
11.2021 - 09.2025
- Manage daily restaurant operations, ensuring efficient service and customer satisfaction.
- Managed staff scheduling, optimizing workforce productivity and labor costs.
- Implemented inventory control systems, reducing waste and improving supply chain efficiency.
- Developed training programs for new employees, enhancing team performance and service quality.
- Streamlined inventory management processes to reduce waste and optimize supply chain logistics.
Cashier
Restaurant
09.2017 - 11.2019
- Processed customer transactions accurately and efficiently in a fast-paced environment.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with inquiries, providing prompt and friendly service to ensure satisfaction.
Student Teacher Intern
Primary School
09.2014 - 02.2015
- Assisted in lesson planning and classroom management, enhancing student engagement and participation.
- Collaborated with mentor teachers to develop effective teaching strategies and assessment methods.
- Communicated regularly with parents regarding student progress, building strong home-school connections.
- Facilitated small group discussions to foster critical thinking and peer interaction among students.
Sales
Furniture Shopping Mall
06.2014 - 08.2014
- Led and motivated sales team to meet and exceed sales goals.
- Implemented innovative sales techniques to boost customer engagement and drive online sales growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased team sales by developing and implementing effective sales strategies.
Education
Bachelor of Business - Business
MIT
154-158 Sussex St, Sydney, NSW12-2019
High School Diploma -
Jiaozuo Teacher's College
China09-2011
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Passion for customer satisfaction
- Shift management
- Organization and prioritization
- Business operations expertise
Timeline
Restaurant Operator
Tianshunhe
11.2021 - 09.2025
Cashier
Restaurant
09.2017 - 11.2019
Student Teacher Intern
Primary School
09.2014 - 02.2015
Sales
Furniture Shopping Mall
06.2014 - 08.2014
Bachelor of Business - Business
MIT
High School Diploma -
Jiaozuo Teacher's College