Menuka Lama
Sydney,Australia
Summary
Objectives: I have 4+ years of experience working directly with different office departments such as customer service, warehouse, dispatch officers, accounting officials, and human resources, through which I have gained transferrable organizational and communication skills. Similarly, I am proficient on handling different operating systems including Linux, macOS, and Windows as well as proficient on numerous software including (Microsoft Dynamics 365), GPS and accounting software (SAGE, XERO and INSPIRE).
Overview
6
6
years of professional experience
Work History
Amazon- Onsite Consultant
Adecco Group
04.2023 - Current
- Assist with Payroll for pay queries of associates
- Align with Workforce staffing for planning, hiring
- Formulate plans to implement recommendations and overcome objections
- Arrange for or provide training to people affected by change
- Rostering a pool of of 100+ workers to meet client needs
- Performance managing workers to assist meeting client's target KPI's
- Conflict resolution between stakeholders and solving problems raised during day-to-day tasks
- Performing ad-hoc tasks to ensure compliance I.E ensuring work right compliance for workers
- Interpreting and ensuring workers are compliant with employment award guidelines (Road transport and distribution award 2020)
- Identifying skill/staffing gaps and assisting client with filling said gaps
Warehouse Associate
Amazon Commercial PVT LTD
09.2021 - 03.2023
- Assist PA to run the shift smoothly by tackling unique challenge every day
- CPT accomplishment on time, TOT (Time of Task) check, Quality DPMO Feedback
- Communicate with managers and team leaders across different departments to manage workflow
- Train the new hire or cross training associates in pick process path
- Observe and evaluate the associate performance and submit evaluation to learning team, prepare an associate to work on their own confidently
Sales and Customer Service Representative
Gold Buyers Central
03.2021 - 08.2021
- Provide information and process of the company, convince customer for sales on the spot or arrange next meeting
- Stocktake and data inventory management and cash handling, Meet the target (Sales, KPI)
Admin/ Account Officer
Instant Access
11.2020 - 05.2021
- Invoice reconciliation in Inspire software
- Update timesheet for payroll purpose, prepare monthly sales spreadsheet
- Prepare variation report, Update day to day job in ongoing project
Administrator Officer
RG Transport (NSW) Pty. Ltd
08.2018 - 10.2020
- Look after Account Payable, Receivable, Invoice
- Payroll in an accounting software XERO and Sage one, Payment Chase
- Prepare for BAS, insurances, RTA/RMS, Handling calls and clients relation
- Prepare company presentation for new clients meeting
- Driver's log and Customer Pod's collect and store
Education
Master of Information Technology - Network Security
Charles Sturt University
06.2020
Bachelor's in science - Telecommunication and Computer Network Engineering
London South Bank University
06.2015
BTEC HND - Telecommunication & Computer Network
St. Patrick School of London
07.2013
Skills
- Problem Solver
- Leadership Management
- Proficient written & verbal communication
- Project Management
- Ruby on Rails
- Oracle MySQL
- Linux Administration
- MS Office Packages
- Staff Management
- Failure Analysis
- Performance Tracking
- Business Planning
- Client Requirements Assessment
Languages
- Nepalese, Native
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
References
References will be available upon request.
Timeline
Amazon- Onsite Consultant
Adecco Group
04.2023 - Current
Warehouse Associate
Amazon Commercial PVT LTD
09.2021 - 03.2023
Sales and Customer Service Representative
Gold Buyers Central
03.2021 - 08.2021
Admin/ Account Officer
Instant Access
11.2020 - 05.2021
Administrator Officer
RG Transport (NSW) Pty. Ltd
08.2018 - 10.2020
Master of Information Technology - Network Security
Charles Sturt University
Bachelor's in science - Telecommunication and Computer Network Engineering
London South Bank University
BTEC HND - Telecommunication & Computer Network
St. Patrick School of London
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