Mercedes West
Sunshine Coast
Summary
A reliable go-getter who strives to exceed KPIs and expectations, excelling in fast paced environments. A high energy sales and customer service professional, great at building and maintaining rapport. Persistent and consistent; great at adapting to new challenges.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Brisk Transport
02.2023 - Current
- Taking inbound calls through the landline, and making outbound calls to lead and enquires
- Worked with and assisted the operations department to provide a seamless service for clients from start to finish
- Maintained energy and enthusiasm in fast-paced environments
- Networked with other removalist companies referring and being referred leads
- Carried out day-to-day duties accurately and efficiently
- Data entry through CRMs
- Offered friendly and efficient service to customers, and handled challenging situations with ease
- Identified issues, and analysed information and provided solutions to problems
Sales Representative
KJ Bolt
09.2022 - 02.2023
- Increased sales by offering advice on purchases and encouraging the purchase of promotional items
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Met with existing clients and prospects to discuss business needs and concerns they had
- Cold called businesses to offer our services
- Retained excellent client satisfaction ratings through outstanding service delivery
Internal Sales
Bolts and Industrial Supplies
09.2020 - 09.2022
- Handled inbound calls to provide product information, and general customer service duties
- Worked with sales team to reach targets, consistently meeting or exceeding targets
- Fielded customer complaints, and facilitated negations and resolving the issues
- Prepared and deliver customer sales quotes.
- Trained new employees
- Selected correct products based on customer needs, product specifications and regulations
Retail Sales Associate
Various Retail Outlets
09.2011 - 09.2020
- Managed inventory levels, accurately processing deliveries, and restocking merchandise as needed.
- Greeted customers and provided outstanding customer service.
- POS and cash handling
Education
High School Diploma -
Tullawong State High School
Caboolture, QLD11-2015
Skills
- Great at creating and maintaining rapport
- Thrive in a fast paced environment
- People person
- Good communication
- Reliability and Punctuality
- Problem solving abilities
- Multi-tasker
- Adaptability and Flexibility
- High attention to detail
- Fast Learner
Timeline
Sales Consultant
Brisk Transport
02.2023 - Current
Sales Representative
KJ Bolt
09.2022 - 02.2023
Internal Sales
Bolts and Industrial Supplies
09.2020 - 09.2022
Retail Sales Associate
Various Retail Outlets
09.2011 - 09.2020
High School Diploma -
Tullawong State High School
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