Mercy Mutio
Armadale,WA
Summary
Dedicated Community Service Worker. I provide quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients to help them achieve their goals. Adept in general financial transactions and documentation. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with an evolving knowledge of the community services industry. Bilingual, hardworking, and ready to join my next team
Overview
2
2
years of professional experience
1
1
Certification
Work History
Residential Youth Care Worker
Bertram Cottages
08.2023 - Current
- Assisted with daily living tasks for improved quality of life for each resident in the program.
- Increased resident participation in group activities by offering diverse recreational options tailored to their interests.
- Assisted residents in setting and achieving personal goals, empowering them to take ownership of their lives and make positive changes.
- Developed strong rapport with each resident under my care based on trust, empathy, understanding thus fostering therapeutic alliances that promoted healing.
- Fostered a supportive living environment by addressing residents'' emotional and behavioral needs.
- Maintained a safe residential space through regular inspections, risk assessments, and adherence to safety protocols.
- Collaborated with case managers, therapists, and other professionals to develop personalized treatment plans for optimal results.
Disability Support Worker
CTD Nursing
03.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
Support Worker
Carers Plus
08.2022 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Education
Diploma - Community Services
Stott's College
Perth, WA09.2024
Skills
- Mental health awareness
- Positive Reinforcement
- Community Resources
- Boundaries Establishment
- Daily living assistance
- Emotional Support
- Cultural Sensitivity
- Time management
- Good communication
- Team player
Certification
Working with Children Check
NDIS Workers Screening
First Aid and CPR
Manual Handling
Police Clearance
Australian Driver's License
Timeline
Residential Youth Care Worker
Bertram Cottages
08.2023 - Current
Disability Support Worker
CTD Nursing
03.2023 - Current
Support Worker
Carers Plus
08.2022 - 06.2023
Diploma - Community Services
Stott's College
Working with Children Check
NDIS Workers Screening
First Aid and CPR
Manual Handling
Police Clearance
Australian Driver's License
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