Mere Martin
Boondall,Australia
Summary
Results-driven hospitality and administrative professional with expertise in management, operations, and team leadership. Thrives in fast-paced environments while delivering high standards of organization and customer service. Seeking a stable opportunity that fosters career growth and allows for meaningful contributions within a supportive organization.
Overview
8
8
years of professional experience
Work History
Casual/ Seasonal Bar Supervisor
Summa House
Fortitude Valley, 4006
06.2025 - Current
- Supervised bar staff, enhancing service efficiency and ensuring seamless operations.
- Managed inventory levels and ordered supplies, ensuring bar offerings met customer demand.
- Managed inventory levels and ordered supplies, ensuring bar offerings met customer demand.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Collaborated with management to optimize staff scheduling and improve training programs.
- Developed cocktail menus based on seasonal trends and customer preferences.
- Collaborated with management to optimize staff scheduling and improve training programs.
- Maximized efficiency by delegating tasks to staff members based on their skill sets.
- Executed daily opening and closing procedures for bar operations.
Christmas Casual - Car Park Attendant
Scentre Group
Chermside , Qld
10.2025 - 03.2026
- Monitored car park areas to ensure proper vehicle placement and compliance with safety regulations.
- Monitored car park areas to ensure proper vehicle placement and compliance with safety regulations.
- Enforced parking regulations and addressed violations to uphold safety and customer trust.
- Assisted customers with parking inquiries and provided directions.
- Enforced parking regulations and addressed violations to uphold safety and customer trust.
- Maintained accurate records of daily transactions.
Customer Service Representative
WorkCover QLD
Brisbane, QLD
03.2024 - 09.2025
- Customer Service Representative with experience supporting workers, employers, and stakeholders within a WorkCover environment.
- Provides high-quality customer service through accurate information delivery, claim-related support, and effective issue resolution in line with legislation, policies, and procedures.
- Assisted clients with claims inquiries and processing at WorkCover QLD.
- Resolved customer issues by coordinating with relevant departments for timely solutions.
- Demonstrates strong communication skills, attention to detail, and the ability to manage sensitive information with confidentiality and empathy.
- Committed to consistency, compliance, and contributing to positive outcomes for all parties involved.
- Built strong relationships with customers through personalized assistance and proactive support.
- Resolved complex problems by collaborating with departments to create tailored solutions that addressed customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Venue Manager
The Sporting Globe
Brisbane, QLD
02.2022 - 03.2024
- Assistant Venue Manager at The Sporting Globe, supporting daily operations, staff supervision, and customer service in a high-volume venue.
- Assisted with rosters, stock, cash handling, and compliance while coordinating functions and events to ensure smooth execution and enhance guest experiences.
- Assisted with rosters, stock, cash handling, and compliance while coordinating functions and events to ensure smooth execution and enhance guest experiences.
- Planned special activities and promotional campaigns to increase attendance at the venue.
- Collaborated with management to implement quality control measures, improving consistency in service delivery.
- Collaborated with management to implement quality control measures, improving consistency in service delivery.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
- Collaborated with external partners to provide exceptional experiences for guests attending events held at the facility.
- Managed inventory of supplies and equipment needed to operate the venue effectively.
Site Administrator
Linfox - Bulk Liquids
Eagle Farm, QLD
01.2018 - 02.2022
- Managed site operations for bulk liquid handling and distribution.
- Supported Linfox Fuel operations through accurate administrative coordination, compliance documentation, and regulatory reporting to enhance operational integrity.
- Managed records, data entry, scheduling, and stakeholder communication to ensure adherence to safety, environmental, and company policies.
- Demonstrated attention to detail, confidentiality, and reliability in a safety-critical environment, contributing to operational compliance.
- Maintained compliance with safety regulations and industry standards.
- Troubleshot network connectivity issues between different sites or locations.
Education
QCE -
Aspley State High School
Aspley , 4034Certificate 3 in Hospitality - Hospitality
Club Training
Brisbane , 4000Responsible Service of Alcohol (RSA) - Qld Certified
Express Online Training
White Card -
Civil Train
Approved Managers License - Qld Certified
RSA Liquor Professionals
Certificate 2 In Resources And Infrastructure Work Preparation - Resources And Infrastraucture
Civil Train
Eight Mile Plains , 4113Approved Managers License - Approved Managers License
RSA Liquor Professionals
Traffic Control Accreditation Industry Authority -
Department of Transport And Main Roads
Responsible Service of Gambling (RSG) - Qld Certified
Express Online Training
Responsible Management of Licensed Venue (RMLV) - Qld Certified
RSA Liquor Professionals
Valid Qld Open License -
Department of Transport And Main Roads
Skills
- Bar Operations
- Inventory Management
- Shift Management
- Venue Management
- Functions Coordination
- Customer Service
- Stakeholder Support
- Team leadership
- Team Training
- Team collaboration
- Problem resolution
- Attention to Detail
- Strong Communication
Hobbies and Interests
- Music
- Fitness
- Travel
References
References upon Request
Timeline
Christmas Casual - Car Park Attendant
Scentre Group
10.2025 - 03.2026
Casual/ Seasonal Bar Supervisor
Summa House
06.2025 - Current
Customer Service Representative
WorkCover QLD
03.2024 - 09.2025
Assistant Venue Manager
The Sporting Globe
02.2022 - 03.2024
Site Administrator
Linfox - Bulk Liquids
01.2018 - 02.2022
QCE -
Aspley State High School
Certificate 3 in Hospitality - Hospitality
Club Training
Responsible Service of Alcohol (RSA) - Qld Certified
Express Online Training
White Card -
Civil Train
Approved Managers License - Qld Certified
RSA Liquor Professionals
Certificate 2 In Resources And Infrastructure Work Preparation - Resources And Infrastraucture
Civil Train
Approved Managers License - Approved Managers License
RSA Liquor Professionals
Traffic Control Accreditation Industry Authority -
Department of Transport And Main Roads
Responsible Service of Gambling (RSG) - Qld Certified
Express Online Training
Responsible Management of Licensed Venue (RMLV) - Qld Certified
RSA Liquor Professionals
Valid Qld Open License -
Department of Transport And Main Roads