Summary
Overview
Work History
Education
Skills
Timeline
Generic

MEREIA WAQA

Sydney,NSW

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

10
10
years of professional experience

Work History

EMPLOYEE SERVICE CONSULTANT

SG FLEET
03.2023 - Current
  • Provided information about service procedures and expected timelines.
  • Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
  • Documented payment details and personal information on customer accounts.
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
  • Assisted in the development of marketing materials targeting potential customers, increasing overall brand awareness.

CUSTOMER SERVICE REPRESENTATIVE

Woolworths
11.2022 - 02.2023

PRODUCTION TECHNICIAN

Porton Biopharma Limited
09.2019 - 10.2022

ASSISTANT COACH

Koosa Kids
09.2017 - 05.2019

F&B ASSISTANT

The Lismoyne Hotel
02.2017 - 08.2017

CREW MEMBER

McDonald's
01.2014 - 10.2016

Education

BTEC - Health and Social CareBusiness Studies

Avon Valley College

English, Math, Science, Art, Work Skills -

Avon Valley College

Skills

  • Upselling Products and Services
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Issue Resolution
  • Complaint resolution
  • Schedule Coordination
  • Technical Support

Timeline

EMPLOYEE SERVICE CONSULTANT

SG FLEET
03.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE

Woolworths
11.2022 - 02.2023

PRODUCTION TECHNICIAN

Porton Biopharma Limited
09.2019 - 10.2022

ASSISTANT COACH

Koosa Kids
09.2017 - 05.2019

F&B ASSISTANT

The Lismoyne Hotel
02.2017 - 08.2017

CREW MEMBER

McDonald's
01.2014 - 10.2016

BTEC - Health and Social CareBusiness Studies

Avon Valley College

English, Math, Science, Art, Work Skills -

Avon Valley College
MEREIA WAQA