Mereoni Liku Lord
79 Weld Street, Broome,WA
Summary
Passionate about working in the Tourism Industry, especially in hotel and resorts. With the growing demand of people traveling from country to country to spend their holidays, I believe that I can make my mark in this industry, as a beginner. My passion lies in meeting new people, and experiencing new cultures. I aim to achieve higher career growth through a continuous learning process, keeping myself dynamic, visionary, focused and competitive with the changing scenario of the world, and also to contribute towards the growth of an organization. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
9
9
years of professional experience
Work History
Guest Service Agent
The Continental Hotel
08.2023 - Current
- Assist with guest check- in & check – out
- Create guest bookings or reservations received by email request
- Take payment for booking
- Maintain all guest folios in the manner instructed
- Performing other operational daily activities as assigned by Resort Manager.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
Guest Service Agent
Kimberley Grande Resort
04.2023 - 08.2023
- Assist with guest check- in & check – out
- Create guest bookings or reservations received by email request
- Take payment for booking
- Maintain all guest folios in the manner instructed
- Performing other operational daily activities as assigned by Resort Manager.
Duty Manager/Chinese Translator
Sheraton Resort & Spa, Tokoriki Island
09.2019 - 03.2023
- Administer all front desk operations such as guest service relations & assist Chinese guest upon check-ins, check-outs & daily needs during their stay
- Monitor all front desk activities on daily basis and ensure to comply with all policies and procedures in maintaining exceptional quality of service
- Maintain records of guest arrivals and departure on daily basis
- Handle and analyze guest complaints and ensure timely resolutions
- Check on all registration cards of arriving guests to ensure that all information is filled accurately by Guest Service Agent or by guest themselves
- Performing basic cashier activities as and when required
- Performing other operational daily activities as assigned by Front Office Manager.
Admin/Guest Relation Officer
Nanuya Island Resort
11.2021 - 04.2022
- Perform basic services to guest (not limited to) welcoming guests upon arrival, explaining the feature of the resort, rooms & services provided
- Assist with check- in & check- out
- Attending to guest inquiries & complaints
- Performing basic cashier activities (as and when required) and maintain cash floats
- Assist in other front office duties as assigned by Front Office Manager, as well as attending to general staff inquiries.
Assistant Labour Officer
Ministry of Employment, Productivity & Industrial Relations
11.2014 - 09.2016
- Conduct workplace inspections
- Providing awareness to employers and employees about their rights & obligations under the ERP 2007 & Wages Regulation
- Investigate labour complaints (nature & causes)
- Case registration & filing
- Performing any other official duties as assigned by Manager Compliance or Senior Labour Officer.
Education
Masters of Management (Tourism Studies) - Tourism And Hospitality Management
06.2019
Bachelor of Arts in Tourism & Hospitality Management - Tourism And Hospitality Management
07.2013
High School Graduates- Fiji Seventh Form Examination -
10.2009
Skills
- Ability to work in a team (team-work player)
- Good communication skills
- Ability to work under pressure and within minimum supervision
- Good time management
- Fast learner
- Good customer service skills
- Good computer skills
- Guest Relations
- Administrative Skills
- Writing and verbal communication
- Proficient in Lightspeed, Opera, Preno, New Book, CMS
- Check-in and Check-out Procedures
Communication Leadership
I have good communication skills, very fluent in English and Mandarin. English is my second language, and I learned Mandarin while studying in China for 3 years. I have great and potential leadership skills.
References
- Saffron Le Vailliant, Room Divisions Manager, The Continental Hotel, (08) 9195 5900, rdm@theconti.com.au
- Kay Aberdein, Resort Operations Manager, Kimberley Grande Resort, (61)0879187885, manager@kimberleygrande.com.au
- Shujoy Jha, Rooms Divisions Manager, Fiji Marriott Resort, (679)6707000, Shujoy.Jha@sheraton.com
- Dawn Gibson, Senior Lecturer, School of Tourism & Hospitality Management Faculty of Business & Economic, USP, (679) 3232814, gibson_dawn@usp.ac.fj
Hobbies and Interests
I love sports, traveling to new places whereby I meet new people and socialize with them, engage & experience new culture. I am an adventurous person and I love going on adventures.
Languages
EN
Native or Bilingual
mandarine
Professional Working
Timeline
Guest Service Agent - The Continental Hotel
08.2023 - Current
Guest Service Agent - Kimberley Grande Resort
04.2023 - 08.2023
Admin/Guest Relation Officer - Nanuya Island Resort
11.2021 - 04.2022
Duty Manager/Chinese Translator - Sheraton Resort & Spa, Tokoriki Island
09.2019 - 03.2023
Assistant Labour Officer - Ministry of Employment, Productivity & Industrial Relations
11.2014 - 09.2016
Hebei University - Masters of Management (Tourism Studies), Tourism And Hospitality Management
University of The South Pacific - Bachelor of Arts in Tourism & Hospitality Management, Tourism And Hospitality Management
Tailevu North College - High School Graduates- Fiji Seventh Form Examination,
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