Meriliis Sööt
Sydney,NSW
Summary
- Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Food and Beverage Trainee
Vegood
12.2023 - 12.2023
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling orders in a timely manner.
- Streamlined beverage preparation processes for increased efficiency and reduced waste.
- Assisted in inventory management, ensuring optimal stock levels and proper storage conditions for perishable items.
- Collaborated with team members to maintain a clean and organized work environment, adhering to health and safety standards.
- Supported kitchen staff by assisting with food preparation tasks when necessary, ensuring prompt order fulfillment.
Cleaner
Cleaning Maid
11.2023 - 12.2023
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
Customer Service Representative
Apranga Group
05.2023 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cafe Worker
Päts Pizzacafe
10.2022 - 03.2023
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Completed credit payments via card processing systems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Sales Associate
Apranga Group
10.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Restaurant Waitress
Nelijärve Resort
05.2020 - 09.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, ensuring a comfortable atmosphere for all patrons.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
Kitchen Helper
Päts Pizzacafe
10.2018 - 08.2019
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Improved customer satisfaction through attentive listening to dietary requests and accurately conveying them to the chef.
- Expedited food service by efficiently assembling dishes according to presentation standards, enhancing overall dining experience.
- Optimized workflow in the kitchen by effectively juggling multiple responsibilities under high-pressure situations, resulting in smooth operations.
Potato Peeler
Marti Kuusemets FIE
04.2018 - 08.2018
- Trained new employees on proper peeling techniques, equipment usage, and safety protocols.
- Adhered to all food safety regulations while handling produce, maintaining a high standard of cleanliness throughout the facility.
- Enhanced peeling efficiency by implementing innovative techniques and equipment.
- Collaborated with team members to achieve daily production targets in a timely manner.
Strawberry Picker
Helme Farm
05.2017 - 09.2017
- Enhanced strawberry yield by diligently picking ripe fruits and implementing proper harvesting techniques.
- Reduced fruit spoilage by promptly identifying and discarding damaged or overripe strawberries during the picking process.
- Assisted with the timely transportation of harvested strawberries from field to storage facilities, ensuring freshness and minimizing loss.
- Improved farm productivity by regularly inspecting plants for signs of disease or pests, reporting issues to supervisors as needed.
Education
High School Diploma -
Tapa Highschool
Estonia06.2023
Skills
- Food safety knowledge
- POS system operation
- Product Knowledge
- Consultative Sales Product
- Promotion Stock Management
- Kitchen Organization
- Cooking
- Food Preparation
- Chemical Handling
- Housekeeping
Languages
English
Full Professional
Timeline
Food and Beverage Trainee
Vegood
12.2023 - 12.2023
Cleaner
Cleaning Maid
11.2023 - 12.2023
Customer Service Representative
Apranga Group
05.2023 - 09.2023
Cafe Worker
Päts Pizzacafe
10.2022 - 03.2023
Sales Associate
Apranga Group
10.2021 - 09.2022
Restaurant Waitress
Nelijärve Resort
05.2020 - 09.2020
Kitchen Helper
Päts Pizzacafe
10.2018 - 08.2019
Potato Peeler
Marti Kuusemets FIE
04.2018 - 08.2018
Strawberry Picker
Helme Farm
05.2017 - 09.2017
High School Diploma -
Tapa Highschool
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