Kidus Desta
Burnside,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Advisor
National Australia Bank
03.2023 - 10.2023
- Answered customer service inquiries via telephone, email and chat platforms to address customer needs and promote optimum outcomes
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation
Warehouse Packer
Lineage Logistics
11.2022 - 02.2023
- Loaded merchandise into specific packages suited for product dimensions
- Placed, tagged and secured merchandise in designated areas
Warehouse Packer
Dempsey Warehouse
01.2022 - 02.2022
- Loaded, unloaded and moved stock to and from production sites
- Monitored product quality frequently and reported complications to mitigate safety issues
Customer Service Representative
KFC
11.2020 - 02.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Leveraged sales expertise to promote products and capitalised on upsell opportunities
Warehouse Packer
CRG Logistics
08.2021 - 12.2021
- Packed, weighed and shipped items per customer specifications
- Inspected products before packaging to avoid shipping defective or damaged goods to customers
Education
High School Diploma -
Suzanne Cory Selective Entry High School
Werribee, VIC10.2022
Skills
- Effective Customer Communication
- Escalation Procedures
- Inbound and Outbound Phone Call Management
- Problem-Solving Skills
Timeline
Customer Advisor
National Australia Bank
03.2023 - 10.2023
Warehouse Packer
Lineage Logistics
11.2022 - 02.2023
Warehouse Packer
Dempsey Warehouse
01.2022 - 02.2022
Warehouse Packer
CRG Logistics
08.2021 - 12.2021
Customer Service Representative
KFC
11.2020 - 02.2022
High School Diploma -
Suzanne Cory Selective Entry High School
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