Merlinda Dalip
Thomastown,VIC
Summary
Dynamic retail professional with a proven track record at Tarocash, excelling in customer assistance and sales expertise. Adept at building rapport and resolving conflicts, I leverage strong problem-solving skills to enhance customer experiences. Committed to teamwork and maintaining high standards, I consistently contribute to achieving sales goals and fostering a positive environment. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant
Tarocash
Docklands , VIC
05.2025 - Current
- Assisted customers with product selection and styling advice
- Maintained store displays and ensured merchandise was organized
- Collaborated with team to meet daily sales goals
- Provided personalized fitting assistance for customers
- Supported promotional events and sales activities in-store
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Barista
Amore cheese
Thomastown, VIC
02.2025 - 05.2025
- Crafted specialty coffee beverages to meet customer preferences.
- Maintained cleanliness and organization of the coffee bar and workspace.
- Operated espresso machines and grinders, ensuring optimal performance and quality.
- Assisted customers in selecting products, enhancing their experience at Amore Cheese.
- Prepared food items, following safety and sanitation guidelines for service.
Costumer Service
Nationwide Appliance Repairs
Dandenong, VIC
01.2024 - 01.2025
- Upheld customer service standards throughout each shift.
- Formulated strategies for improving customer service standards.
- Developed customer relationships by providing excellent customer service.
- Provided excellent customer service to members and visitors.
- Investigated customer service issues and provided timely resolutions.
- Greeted customers and provided friendly customer service.
- Documented customer service issues identified through surveys.
- Managed returns efficiently while providing excellent customer service.
- Reviewed customer service inquiries and responded accordingly.
- Handled escalated customer service issues as needed.
- Provided customer service support to ensure satisfaction.
- Resolved customer service issues in an efficient manner.
Primary Teacher Assistant
Thomastown West Primary School
Thomastown, Australia
06.2022 - 07.2022
- Implemented classroom management strategies to maintain a positive learning environment.
- Developed engaging lesson plans to meet diverse student needs.
- Assessed student progress through regular evaluations and feedback sessions.
- Collaborated with colleagues to enhance curriculum delivery and student engagement.
- Communicated effectively with parents about student progress and classroom events.
- Organized educational activities that promoted social and emotional development.
- Attended professional development workshops to improve teaching practices and skills.
- Provided feedback to parents regarding student performance at parent-teacher meetings.
- Maintained accurate records of student attendance and grades.
- Encouraged students to be creative thinkers by developing problem solving skills.
Education
Year 12 -
Thomastown Secondary College
Thomastown, VIC01-2024
Year 6 -
Thomastown West Primary School
Thomastown, VIC01.2018
Skills
- Time Management
- Team Collaboration
- Conflict Resolution
- Critical Thinking
- Professionalism
- Building Rapport
- Product knowledge
- Team collaboration
- Problem solving
- Classroom management
- Sales expertise
- Independent judgement
- Customer assistance
- Friendly and outgoing
- Teamwork
- Flexible schedule
- Teamwork and collaboration
Hobbies and Interests
- Sketching / Art
- Mathematics
- Photography
- Traveling
- Running
Languages
Macedonian
Professional
Albanian
Professional
References
References available upon request.
Timeline
Retail Sales Assistant
Tarocash
05.2025 - Current
Barista
Amore cheese
02.2025 - 05.2025
Costumer Service
Nationwide Appliance Repairs
01.2024 - 01.2025
Primary Teacher Assistant
Thomastown West Primary School
06.2022 - 07.2022
Year 12 -
Thomastown Secondary College
Year 6 -
Thomastown West Primary School
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