Mersedes Jenner
Newstead ,Australia
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Restaurant Venue Manager
Muragh Group
Newstead, QLD
01.2025 - 05.2025
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Automotive Service Advisor
Apeagers-Mazda
Newstead
01.2024 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Automotive Service Advisor
Jaguar Land Rover
Cambridge
01.2024 - 06.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
Service Advisor Assistant
Apeagers-Jaguar Landrover
Brisbane
08.2023 - 01.2024
- Book in vehicles, ensuring appointments are convenient for the customer and the company and within the workshop’s working capacity.
- Greeting all customers at reception
- Liaising with the workshop to provide updates to the customer where necessary, and ensuring authority for any additional work before it is undertaken.
- Provide quotations where necessary.
- Taking payment for any parts or work carried out.
- Sorting RO/batches for the day ahead.
- Maintaining emails.
- Other administrative duties including supplies orders and general office upkeep.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
Office Manager
Amplitude Consultants
Brisbane, QLD
11.2022 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Daily maintenance of the office.
- Opening/ Closing of the establishment
- Payroll
- Maintaining the Hr Calenders and emails.
Retail Manager
Woolworth's Group
Brisbane, QLD
03.2020 - 02.2023
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Rostering
- Daily scheduling
- Daily auditing reports
- Opening/Closing of the establishment
Hospitality Manager
Oche
Brisbane, QLD
02.2019 - 02.2020
- Increased customer service ratings significantly through personable service.
- Scheduled work hours for 30 employees to achieve adequate manpower coverage.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Boosted hotel quality and service scores from by motivating and supporting guest services and housekeeping employees
- Opening/Closing the establishment.
- End of day banking.
- Rostering
- Events/ functions coordinator
- Training
Real Estate Assistant
Jamie Warner Estate Agents
UK
04.2018 - 02.2019
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Daily scheduling
- Handling emails
Hospitality Manager
The Flying Shuttle
UK
05.2016 - 03.2018
- Increased customer service ratings significantly through personable service.
- Scheduled work hours for 50 employees to achieve adequate manpower coverage.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Boosted hotel quality and service scores from by motivating and supporting guest services and housekeeping employees.
- Handling Events.
- End of day banking.
- Rostering
- Opening/Closing of the establishment
Education
Certificate III - Hairdressing
Cambridge Regional College
UK05.2010
NVQ - Childcare
Samuel Ward Technology College
UK02.2008
Skills
- Resilience
- Organizational Management
- Communication and leadership
- Organisation Management
- Problem-solving
- Time Management
- Creativity
- Policy and procedure modification
- Multi-Tasking
Timeline
Restaurant Venue Manager
Muragh Group
01.2025 - 05.2025
Automotive Service Advisor
Jaguar Land Rover
01.2024 - 06.2024
Automotive Service Advisor
Apeagers-Mazda
01.2024 - Current
Service Advisor Assistant
Apeagers-Jaguar Landrover
08.2023 - 01.2024
Office Manager
Amplitude Consultants
11.2022 - Current
Retail Manager
Woolworth's Group
03.2020 - 02.2023
Hospitality Manager
Oche
02.2019 - 02.2020
Real Estate Assistant
Jamie Warner Estate Agents
04.2018 - 02.2019
Hospitality Manager
The Flying Shuttle
05.2016 - 03.2018
Certificate III - Hairdressing
Cambridge Regional College
NVQ - Childcare
Samuel Ward Technology College