Maiko Iwamoto

Oversee the launch and initial operations of a new restaurant as an opening venue manager.

• Supervised the setup of operational processes, including POS systems, reservation systems, floor plans, and the restaurant workflows.
• Led the overall management of the venue, consistently exceeding sales targets and maximizing profitability.
• Coordinated the weekly roster for 25 floor staff.
• Hiring and training new staff
• Established and maintained strong relationships with local vendors to secure favorable pricing through responding to enquiries and feedback (verbal and written). Implement necessary adjustment to enhance the overall dining experience.
• Conducted regular staff training programs, fostering a culture of excellence and improving overall team performance.

Beginning as a casual floor staff member and developing skills to be promoted initially to a supervisor position and then to the venue manager position.

• Provided efficient administrative support to the venue manager.
• Customer care through responding to enquires and feedback.
• Facilitated a positive work environment for staff
• Training new staff and responded to employee concerns or complaints by coordinating with a venue manager end employer.
• Managed bar area and handled inventory and regulation compliance.