Mey Lao
Dingley,VIC
Summary
Successful payroll professional with multiple years experience managing over 5000 employees. Highly skilled in all payroll processes ensuring on-time completion. Successful history in record-keeping, scheduling, and data entry. Communication and problem-solving abilities demonstrated across multiple organisations. Committed to accurate and timely payroll processing while staying up-to-date with legal regulations and technology.
Overview
8
8
years of professional experience
Work History
Payroll Officer
Delaware North
05.2023 - Current
- Processed weekly and monthly Payroll for over 1000 New Zealand employees and 5000 Australian employees, ranging from casual to full time workers.
- Ensured payroll processes such as bank reconciliation, calculating sick leave, workcover, hospitality awards, IRD reconciliation, and termination were all accurately processed efficiently and on time
- Utilized ADP and Human Force software to automate payroll and HR processes, ensuring accurate employee data management
- Updated and managed employee's profiles to ensure all information was accurate and true reflection of their current employment status
- Excelled at using Excel, particularly VLookup for comparing and identifying discrepancies between reports
- Responsibly addressed and resolved payroll inquiries from employees, providing prompt and accurate assistance to ensure smooth and satisfactory resolutions.
Payroll Advisor
Education Payroll
05.2022 - 05.2023
- Proficiently utilized Alesco (old version of Ascender) software for seamless and accurate payroll processing
- Processing over 700 employees with tasks such as; on-boarding new employees, refunds, Overtime, time-sheets, parental grants, and allowances as per different agreements
- Addressing and resolving inquiries and requests related to payroll
- Accurately processing payroll and facilitating payment of fortnightly wages/salaries and out of cycle payment
- Efficiently processed details of employees, assisting them with back pay requests, alterations to bank details, and all leave requests
- Ensuring compliance with regulatory requirements by managing employment records, including tax file numbers, superannuation, and other relevant documentation.
Sales Professional
Michael Hill Jewellers
04.2021 - 05.2022
- Processing transactions, including checks, cash, credit cards and refunds
- Efficiently operate the cash register, providing exceptional customer service and reconciling the cash drawer and the beginning and end of shifts
- Responding to and resolving customer's queries or complaints
Assistant Manager
A1 Roast and Bakery
11.2019 - 04.2021
- Processed transactions, including purchases made with credit/debit cards, cash, and checks, as well as refunds and returns
- Managed daily budgets to ensure financial forecast was followed
- Assisted and report to owner with all daily tasks and independently handled projects and customer concerns
- Ensure the maintenance with compliance and all safety regulations.
Sales Associate
New World
01.2016 - 01.2017
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Operated cash register for cash, check and credit card transactions with 99% accuracy
- Ensured cash in register drawer was accurately recorded at the beginning and the end of shifts
- Monitored alcohol and tobacco sales to ensure compliance with regulations, checking IDs when necessary
Education
Fashion Technology, Diploma -
01.2019
Skills
- Payroll
- ADP and Humanforce
- Communication Skills
- Effective Time Management
- Decision Making
- Ability to Work Under Pressure
- Ability to Work in a Team
- Microsoft Office
- Customer Service
- Problem Solving
- Completed admin work consisting of ensuring cash flow and paperwork have been recorded correctly
References
References available upon request
Timeline
Payroll Officer
Delaware North
05.2023 - Current
Payroll Advisor
Education Payroll
05.2022 - 05.2023
Sales Professional
Michael Hill Jewellers
04.2021 - 05.2022
Assistant Manager
A1 Roast and Bakery
11.2019 - 04.2021
Sales Associate
New World
01.2016 - 01.2017
Fashion Technology, Diploma -
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