Pey Qin Choong

• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Set and enforced performance and service standards

to keep consistent, high-quality environment devoted

to customer satisfaction.

• Maintained highest standards for beverage quality

and service.

• Managed inventory control, cash control, and store opening and closing procedures.

• Performed duties in accordance with applicable

standards, policies and regulatory guidelines to promote safe working environment.

• Proved successful working within tight deadlines and

fast-paced atmosphere.

• Demonstrated respect, friendliness and willingness to

help wherever needed.

• Offered friendly and efficient service to customers,

handled challenging situations with ease.

• Volunteered for extra shifts during holidays and other

busy periods to alleviate staffing shortages.

• Used consultative sales approach to understand

customer needs and recommend relevant offerings.