Mia Goretic
Gembrook ,VIC
Summary
I am a hard worker and fast learner, with experience of creating satisfied customers. working in a fast paced environment. being an enthusiastic team member, and assisted in training new staff. i am a friendly professional with a passion to learn new things and gain even more experience along the way with 3+ years working both in hospitality and retail.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Repco
02.2025 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Waitress
Hairy Dog Cafe
07.2021 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- greeted customers in a great manner and helped wherever possible
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
High School Diploma -
Beaconhills College
Pakenham 10-2024
Skills
- A creative thinker, able to provide solutions for complex problems
- Skilled in decision-making, conflict resolution, and strategic planning, enabling team efficiency
- effective communicator
- hard worker and a positive work ethic
- team collaboration
- excellent cash handling
- Able to prioritize tasks effectively, ensuring efficient allocation of time and resources to maximize productivity
- Attention to detail in everything
- Great Decision making
- High, self-motivated professional with a drive to achieve positive results
- positive attitude
- Product merchandising
- Upselling strategies
- Team support and assistance
- Friendly and helpful
- Customer service
Timeline
Sales Assistant
Repco
02.2025 - Current
Waitress
Hairy Dog Cafe
07.2021 - 07.2024
High School Diploma -
Beaconhills College
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