Mia Kennedy

• Shift leader at a local Thai pub, working well in a team to ensure that customers had a pleasurable experience.
• My Thai heritage allowed me to show my knowledge of Thai cuisine, which created an authentic atmosphere for the customers.
• Strong leadership skills when training new staff.
• Provided excellent customer service by addressing any complaints or concerns promptly.
• Performed cashier duties such as taking payments, counting change, and issuing receipts.
• Multi-tasking when working behind the bar by answering any phone calls for takeaways or bookings.

• Specializing in the food service area, i was promoted to a team leader which meant I was capable of delegating tasks effectively. By working on the food service counters, I developed many skills such as:

- Barista knowledge in the cafe

- Multi-tasking during busy periods in the cafe whilst maintaining good social interactions with customers.

- The daily opening and closing procedures of the cafe to ensure food hygiene was followed to a legal standard.

- Butchery skills on the meat and fish counter.

- Excellent understanding of the cheese and deli counter.

• Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
• Managed cash register operations using POS system and processed sales and returns.
• Being cross-trained therefore supporting other departments within the store when needed during busy periods or shortages in staff.
• Processed returns and exchanges according to company policies.
• Effective communication when dealing with different queries and complaints on the customer service desk.