Mia Moroney
Brisbane,Queensland
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
5
5
years of professional experience
Work History
Housekeeper
Nebo Junction Mining Camp
Nebo, Queensland
04.2024 - 08.2024
- Changed bed linens and towels, tidied up rooms.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
Gas Station Attendant
BP Nebo Junction Mining Camp
Nebo, Queensland
04.2024 - 08.2024
- Greeted customers, answered questions and provided assistance with purchases.
- Operated cash register to process customer transactions accurately and efficiently.
- Recorded sales information into computerized system accurately and timely.
Customer Service & Cashier
Bank Of Ireland
Drogheda, Ireland
10.2022 - 01.2024
- Welcoming customers & resolving any banking queries or questions
- Drive sales ensuring weekly targets on products are being met
- Cash handling & processing transactions.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Barista Shift Supervisor
Mc Donough's Coffee
Meath, Ireland
03.2022 - 04.2023
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Assisted customers in selecting beverages based on their preferences.
- Received payments from customers and returned correct change when necessary.
Waitressing & Bar work
The Black Bull Inn
Drogheda, Ireland
05.2019 - 11.2021
- Waitressing front of house, greeting and seating customers in a friendly manner
- Kitchen supervisor over the food pass delivering customers food & drinks orders and assessing any further needs.
Education
Skills
- Communication
- Customer Service
- Team Player
- Positive Attitude
- Adaptability
- Organizational skills
- Inbound and Outbound Calling
- Complaint resolution
- Paperwork Processing
- Product Upselling
Volunteer Work
- Christina Noble Foundation (2016- 2017) - Raised 19,000 Euro through fundraising activities to aid hospitals and centres across Vietnam.
Timeline
Housekeeper
Nebo Junction Mining Camp
04.2024 - 08.2024
Gas Station Attendant
BP Nebo Junction Mining Camp
04.2024 - 08.2024
Customer Service & Cashier
Bank Of Ireland
10.2022 - 01.2024
Barista Shift Supervisor
Mc Donough's Coffee
03.2022 - 04.2023
Waitressing & Bar work
The Black Bull Inn
05.2019 - 11.2021
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