Summary
Overview
Work History
Skills
Timeline
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Mia Nilsson

Brisbane,Qld

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Barista

Caffe Aurora
02.2023 - 06.2023
  • Controlled line and crowd of 30 customers with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Beauty Therapist

Brazilian Hut
01.2023 - 03.2023
  • Speed waxing
  • Sterilization practices
  • Booking in clients
  • Refilling wax cartridges
  • Restocking
  • Providing eyebrow and lash tint
  • Providing general information
  • Sending out confirmation emails
  • Answering salon phone
  • Providing eyebrow shaping
  • Facial waxes
  • Full body waxes


Beauty Therapist

Essential Beauty
01.2023 - 03.2023
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.

Emerging Stylist

Hairhouse Warehouse
02.2022 - 03.2022
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.

Beauty Therapist

TJ's Wax Pot & Tanning Studio
08.2020 - 01.2021
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated clients on care processes and advised on further care and products.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Trained new staff in product knowledge and customer service protocols.

Cert II Hairdressing Apprentice

Hustle & Flo Vintage Hair Salon
02.2019 - 05.2020
  • Appling toners and colours to clients
  • Eyebrow shaping and facial waxing
  • Sterilization practices of the salon’s tools
  • Modelling the salons clothing for their side business
  • Price marking and stocktakes
  • Processing of clothes for promoting
  • Stock rotation
  • End of day closure, general salon cleaning
  • Social media promotions
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.

Skills

  • Performance Review
  • Electronic Calendar Management
  • Spreadsheet Tracking
  • Build Customer Relationships
  • POS Terminal Operation
  • Desktop and Laptop Computers
  • Data Entry
  • Customer Preferences
  • Customer Consulting
  • Product Organization
  • Time Management

Timeline

Barista

Caffe Aurora
02.2023 - 06.2023

Beauty Therapist

Brazilian Hut
01.2023 - 03.2023

Beauty Therapist

Essential Beauty
01.2023 - 03.2023

Emerging Stylist

Hairhouse Warehouse
02.2022 - 03.2022

Beauty Therapist

TJ's Wax Pot & Tanning Studio
08.2020 - 01.2021

Cert II Hairdressing Apprentice

Hustle & Flo Vintage Hair Salon
02.2019 - 05.2020

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Mia Nilsson