Sandeep Ban
Auburn,NSW
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Lounge Supervisor and Bar Barista
Qantas Lounge
04.2022 - Current
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Work into busy bar with the team members
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Assistant Store Manager
ALDI
10.2022 - 01.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Store Manager
IGA
05.2019 - 12.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Chef
Salt Meat Cheese
12.2018 - 04.2019
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Trained kitchen staff to perform various preparation tasks under pressure.
Customer Asssistant
Swagat Grocery Store
01.2018 - 11.2018
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Chef
Carlton Pizzeria
08.2016 - 12.2017
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Maintained well-organized mise en place to keep work consistent.
- Cooked memorable dishes that brought new customers into establishment.
Education
BBA - Business And Accounting
Melbourne Institute of Technology
Melbourne, VIC07.2019
Certificate IV - Web Design
Aptech Institute
Nepal01.2015
High School Diploma -
Southern Cross University
Melbourne, VIC10.2016
Year 12 - Business
Supreme Academy
Nepal12.2014
Skills
- Personnel Data Reporting
- Work Procedures Evaluation
- Dining Area Cleaning Supervision
- Safe Food Handling Practices
- Performance Monitoring and Evaluation
- Performance Review
- Merchandising
- Leading Staff Meetings
Timeline
Assistant Store Manager
ALDI
10.2022 - 01.2023
Lounge Supervisor and Bar Barista
Qantas Lounge
04.2022 - Current
Store Manager
IGA
05.2019 - 12.2020
Chef
Salt Meat Cheese
12.2018 - 04.2019
Customer Asssistant
Swagat Grocery Store
01.2018 - 11.2018
Chef
Carlton Pizzeria
08.2016 - 12.2017
BBA - Business And Accounting
Melbourne Institute of Technology
Certificate IV - Web Design
Aptech Institute
High School Diploma -
Southern Cross University
Year 12 - Business
Supreme Academy
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