Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Mia Raffaele

HUNTERS HILL

Summary

I am writing to express my strong interest in gaining experience at The Ministry of Talent, a company I admire for its dedication to representing Australia’s leading influencers and content creators. With a solid academic foundation in Business, specialising this year with majors in Marketing and Human Resource Management, and hands-on experience in customer service and retail, I am eager to contribute to your incredible team.

Overview

5
5
years of professional experience

Work History

Shop Assistant - Supervisor

Harris Farm
07.2020 - Current
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.
  • Increased sales, recommending products based on customer needs and preferences.
  • Completed daily tasks accurately and on time to support shop needs such as Online Orders and Uber Eats
  • Maintained a clean and organised shop floor, optimising space for ease of customer navigation.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.


Bartender

Cucinetta Sydney
04.2022 - 10.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.

Education

Bachelor of Business - Marketing

University of Technology Sydney
Sydney, NSW
10-2027

High School Diploma -

Monte Sant Angelo Mercy College
North Sydney
09-2023

Skills

  • Customer service
  • Cash handling
  • Product knowledge
  • Inventory management
  • Relationship building
  • Upselling strategies
  • Conflict resolution
  • Active listening
  • Critical thinking
  • Prioritisation
  • Retail store support

Interests

  • Fashion and Beauty
  • Travel
  • Food


Timeline

Bartender

Cucinetta Sydney
04.2022 - 10.2024

Shop Assistant - Supervisor

Harris Farm
07.2020 - Current

Bachelor of Business - Marketing

University of Technology Sydney

High School Diploma -

Monte Sant Angelo Mercy College

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Mia Raffaele