Summary
Overview
Work History
Education
Skills
Amazons Netball Club member
Availability
Referees
Timeline
Generic

Mia Volmer

Launceston,TAS

Summary

Motivated worker, enthusiastic and reliable professional. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Waitress

Tidal Cafe
09.2022 - Current
  • obtain the skill and knowledge in order to make coffee using a cafe style machine.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Customer Service Representative

Kentucky Fried Chicken
04.2022 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Handled busy work hours and rushes with a fast pace but a calm manner.

Education

Launceston College
Launceston, TAS
11.2025

Riverside High School
Riverside, TAS
12.2023

Skills

  • Coffee Expertise
  • Espresso Machine Operation
  • Customer Service
  • Calm and Professional Under Pressure
  • Credit Card Payment Processing
  • Food Running
  • Hospitality Service Expertise
  • Strong multitasking

Amazons Netball Club member

I am currently part of an Amazons Netball Club team and participate in training sessions and organised matches, which take place on 2 different weekdays. I have been a member of Amazons Netball Club for almost 3 years now but have played netball as a hobby for a total of 6 full years. Please note that netball season starts in late April to early May and ends in late August to early September. 

Availability

Monday: 4:00 onwards, unless on holidays

Tuesday: 4:00 onwards, unless on holidays

Wednesday: 4:00 onwards, unless on holidays

Thursday: 4:00 onwards, unless on holidays

Friday: 4:00 onwards, unless on holidays

Saturday: Available 

Sunday: Available

Referees

Referee 1:

KFC Store Manager

Andrea Verhoeven 

Contact Number: 0474151775

Contact Email: andrea_jane89@hotmail.com


Referee 2:

Tidal Cafe Boss

Jack Davern

Contact Number: 0438461594

Timeline

Waitress

Tidal Cafe
09.2022 - Current

Customer Service Representative

Kentucky Fried Chicken
04.2022 - 02.2024

Launceston College

Riverside High School

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Mia Volmer