Mia Walker
Clyde North,VIC
Summary
I am a qualified beauty therapist and have a strong passion for delivering high-quality treatments and exceptional client care. I have had professional training and hands-on experience across facials, massage, waxing, brows, nails, lashes, and makeup. I bring a confident, client-focused approach to every service. I am also skilled in salon management, and business operations. I am committed to providing a relaxing and welcoming environment for my clients, so they feel totally pampered. My goal is to continually grow in the beauty industry while building lasting relationships in a career I thoroughly enjoy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Mc Donalds Restaurant
CRANBOURNE NORTH, VIC 3977, VIC
08.2021 - Current
- Assisted customers with orders and inquiries at a fast-paced environment.
- Maintained cleanliness and organization of dining and service areas.
- Handled transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure timely service delivery.
- Resolved customer complaints professionally and courteously.
- Stocked supplies and ensured product availability during busy hours.
- Trained new staff on customer service protocols and restaurant procedures.
- Monitored food safety standards in compliance with health regulations.
- Maintained a clean and organized work area at all times.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared ingredients following standardized recipes and food safety guidelines.
- Provided accurate order taking and cashiering services.
- Prepared high-quality coffee beverages according to established recipes and standards.
Customer Service Assistant
Kmart
Narre Warren South, VIC
12.2022 - 02.2023
- Assisted customers with inquiries and product selections.
- Managed inventory levels and organized merchandise displays.
- Resolved customer complaints and provided effective solutions.
- Collaborated with team members to improve service delivery.
- Maintained cleanliness and organization of the sales floor.
- Maintained a clean and organized work area at all times.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided product knowledge to customers through effective communication.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
Education
Diploma of Beauty Therapy -
Casey College Of Beauty Therapy
Berwick, VIC03.2025
High School Diploma -
St Peters College
Clyde North, VIC12.2022
Skills
- Point-of-sale operation
- Order management
- Customer relationship management
- Inventory organization
- Food safety compliance
- Team collaboration
- Beauty treatments
- Customer service
- Time management
- Effective communication
- Dye and tint application
- Sanitation and hygiene
- Brow sculpting
- Hot stone massage
- Eyebrow shaping precision
- Tool sterilization
- Hot stone therapy
- Nail treatments
- Client consultation
- Waxing and hair removal techniques
- Makeup application proficiency
- Skin analysis
- Advanced facial treatments
- Waxing services
- Whole body massage
- Makeup and facials
- Facials and skincare treatments
- Infection control enforcement
Certification
Diploma Of Beauty Therapy
Timeline
Customer Service Assistant
Kmart
12.2022 - 02.2023
Customer Service Assistant
Mc Donalds Restaurant
08.2021 - Current
Diploma of Beauty Therapy -
Casey College Of Beauty Therapy
High School Diploma -
St Peters College