Mia Willson
Malabar,NSW
Summary
Five years experience in customer service. Currently attending JMC Academy due to complete my Bachelor of Arts. Well versed in communication, and take pride in my work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Corporate Role Play Acting
TORRENS UNIVERSITY AUSTRALIA
06.2024 - 06.2024
- Adapted improvisational skills to create dynamic and responsive characters, ensuring challenging training environments for participants.
- Navigated sensitive topics professionally through empathetic portrayal of characters, fostering open dialogue among participants.
- Contributed creative ideas to improve scenario design during planning meetings with training teams, enhancing overall program impact.
- Demonstrated strong teamwork abilities by collaborating effectively with other role players on multi-character scenes, creating cohesive storylines.
Customer Service Cashier
Fish Market Maroubra
07.2021 - 04.2023
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Customer Service Cashier
Campbell's Meat Butchers
02.2018 - 11.2020
- Maintained a clean and organised workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Food preparation.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Bachelor of Arts - Acting
JMC Academy
Ultimo, NSW12.2024
High School Diploma -
Our Lady of The Sacred Heart
Kensington, NSW09.2022
St. Andrews Primary School
Malabar, NSW12.2016
Skills
- Self Motivated
- Communication Skills
- Team Work
- Problem Solving
- Active Listening
- Creativity
- Time Management
- Customer Service
- Interpersonal Communication
- Organisable
Certification
- Certificate II in Kitchen Operations
Hobbies
- Acting
- Netball
- Oztag
- Creative Arts
- Swimming
- Walking outdoors
Timeline
Corporate Role Play Acting
TORRENS UNIVERSITY AUSTRALIA
06.2024 - 06.2024
Customer Service Cashier
Fish Market Maroubra
07.2021 - 04.2023
Customer Service Cashier
Campbell's Meat Butchers
02.2018 - 11.2020
Bachelor of Arts - Acting
JMC Academy
High School Diploma -
Our Lady of The Sacred Heart
St. Andrews Primary School
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