Five years experience in customer service. Currently attending JMC Academy due to complete my Bachelor of Arts. Well versed in communication, and take pride in my work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Corporate Role Play Acting
TORRENS UNIVERSITY AUSTRALIA
Ultimo, NSW
06.2024 - 06.2024
Adapted improvisational skills to create dynamic and responsive characters, ensuring challenging training environments for participants.
Navigated sensitive topics professionally through empathetic portrayal of characters, fostering open dialogue among participants.
Contributed creative ideas to improve scenario design during planning meetings with training teams, enhancing overall program impact.
Demonstrated strong teamwork abilities by collaborating effectively with other role players on multi-character scenes, creating cohesive storylines.
Customer Service Cashier
Fish Market Maroubra
Maroubra, NSW
07.2021 - 04.2023
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Answered product questions using knowledge of sales and store promotions.
Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Customer Service Cashier
Campbell's Meat Butchers
Hilldale, NSW
02.2018 - 11.2020
Maintained a clean and organised workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Processed customer orders and accurately handled payment transactions.
Food preparation.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited