Miana Janampa
Pipalyatjara
Summary
Client service professional with demonstrated ability to enhance client satisfaction and drive results. Skilled in managing client relationships, coordinating service delivery, and resolving issues efficiently. Strong collaborator, adaptable to changing needs, and reliable in team environments. Known for excellent communication, problem-solving, and organizational skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
Aboriginal Community Services
06.2024 - Current
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Implemented new processes to increase operational efficiency in the coordination of client services.
- Participated in cross-functional teams to develop strategies for enhancing overall customer experience.
- Streamlined communication channels for improved team collaboration and quicker response times to client requests.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
School Cleaner
Pipalyatjara Anangu School
08.2023 - Current
- Enhanced school cleanliness by performing thorough daily cleaning of classrooms, restrooms, and common areas.
- Received consistent positive feedback from teachers for maintaining clean classroom environments conducive to learning.
- Maintained inventory of cleaning supplies and equipment, ensuring availability when needed.
- Contributed to a positive school image with well-maintained indoor and outdoor areas.
- Communicated proactively with school administrators regarding maintenance needs or concerns that required attention.
- Enhanced overall school safety by conducting regular inspections of facilities and reporting any issues in a timely manner.
- Extended the lifespan of school assets through proper care and use of cleaning equipment and materials.
Community Support Worker
Aboriginal Community Services
02.2023 - 06.2024
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
Education
Bachelor of Social Science (Human Services) - Human Services
University of South Australia
Adelaide, SA09-2021
Diploma of Community Services - Family And Community Services
TAFE SA
SA11-2017
Skills
- Scheduling and planning
- Client relationship building
- Time management expertise
- Strong organization
- Complaint handling
Accomplishments
January 2024
Aged Care Quality Standards Introduction
Kineo Training Website
May 2024
Manual Handling Provide Cardiopulmonary resuscitation and First Aid
Tread College South Australia
August 2024
Food Safety Supervisor Training
Tafe South Australia
April 2025
Certificate Completion of The strengthened Aged Care Quality Standards Module 1 to 7.
Kineo Training Website
Certification
- Aged Care Quality Standards
- Strengthened Quality Standards 1-7 Modules
- Covid Safe Workplace
- Incident Management System and The Serious Incident Response Scheme (SIRS) in Home Care
Timeline
Client Service Coordinator
Aboriginal Community Services
06.2024 - Current
School Cleaner
Pipalyatjara Anangu School
08.2023 - Current
Community Support Worker
Aboriginal Community Services
02.2023 - 06.2024
Bachelor of Social Science (Human Services) - Human Services
University of South Australia
Diploma of Community Services - Family And Community Services
TAFE SA
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