Mian Zeeshan Dawood
License Testing Officer
Altona
Summary
Dedicated and results-driven Customer Service Representative with 5+ years of experience in handling various customer inquiries, issues, and complaints. Skilled in building positive relationships with customers through effective communication and problem-solving abilities. Proven track record of exceeding customer satisfaction goals and delivering exceptional service. Adept at utilizing CRM systems and various communication channels to provide timely and accurate support to customers. Strong attention to detail, empathy, and a passion for helping customers make me a valuable asset to any customer service team.
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
7
7
years of professional experience
3
3
Languages
Work History
License Testing Officer
Vic Roads
11.2024 - Current
- Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.
- Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. effectively resolve customer complaints and escalate to supervisor where required.
- Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
- Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
- Provide guidance and support to less experienced staff where required.
Car Wrapper
Mates & Modes
10.2022 - Current
- Familiarity with wrapping tools and equipment, including heat guns, cutting tools, and squeegees.
- Effective communication skills for interacting with clients and colleagues.
- Physical dexterity and the ability to work in various weather conditions, including outdoor environments.
- Interpret and follow design layouts and graphics provided by clients, ensuring accurate placement and alignment.
Client Engagement Officer
Australian Taxation Office
02.2023 - 11.2024
- Resolve a broad range of customer enquiries.
- Provide technical advice on legislation, policy and procedures.
- Focused on the importance of quality relationships in shaping future compliance.
- Delivered support, assistance and advice services to assist people to participate in the tax and superannuation systems and to comply with their obligations.
- Verify and update data.
- Record interactions in our business information systems.
Customer Service Representative
Woolworths
07.2018 - 01.2024
- RF Scanning
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
Masters - Marketing
University of Technology
01.2020
Bachelors - Business Administration
Punjab University
01.2017
Skills
- Efficient and organized professional
- Very ambitious and self motivating
- Strong analytical and problem solving skills
- Excellent interpersonal skills
- Ability to learn quickly
- Great marketing skills
- Ability to work in a team
- Cooperative attitude
- Patience and Empathy
- Written and Verbal Communication
- Work coordination
- Team collaboration
- Report writing
- Strategic planning
Timeline
License Testing Officer
Vic Roads
11.2024 - Current
Client Engagement Officer
Australian Taxation Office
02.2023 - 11.2024
Car Wrapper
Mates & Modes
10.2022 - Current
Customer Service Representative
Woolworths
07.2018 - 01.2024
Bachelors - Business Administration
Punjab University
Masters - Marketing
University of Technology
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