Kolby Penwarden
South Geelong,Vic
Summary
I am a hardworking, reliable and passionate team player that has strong organisational skills.
I have a honest and committed work ethic with polite and professional mannerisms and am able to quickly adapt to new surroundings and challenges, please do not hesitate to contact me in regards to future employment.
Overview
20
20
years of professional experience
Work History
Senior Customer Service / License Testing Officer
VicRoads
09.2019 - Current
- Assessing Learner/Re-licence/Overseas Driver's to obtain a Victorian Driver's Licence.
- Creation and Audits of Drive test routes.
- Mentored junior staff members, helping them develop their skills.
- Addressing complex issues ensuring a positive outcome.
- Registration services, registering light/heavy vehicles, light/heavy trailers, special purpose and on/off road vehicles including high risk registrations for imports and written off vehicles.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Manager
Brazilian Sunset
01.2010 - 08.2019
- Managing a busy beauty salon in the city centre of Melbourne.
- Supervised a high performing sales team of up to 12.
- Coordinated rostering for staff and appointment times for clients.
- Cross-trained existing employees to maximize team agility and performance.
- Preformed beauty services for clients.
- Established team priorities, maintained schedules and monitored performance.
Food and Beverage Team Leader
Crown Casino Melbourne
01.2005 - 01.2010
- Traineeship in Food and beverage acquired a Certificate III in Hospitality.
- 5 star service for customers including Mahogany Room, Cigar Bar, Room Service, The Palladium and all bars, clubs and restaurants within the casino premises.
- Addressed guest concerns promptly and professionally.
- Coordinated special events, catering services, and private parties.
- Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Education
Certificate III in Micro Business Operations
ICP Educational Institute
Geelong, Vic10.2013
Diploma in Beauty Therapy
Elly Lukas Beauty Therapy College
Melbourne01.2009
Certificate III in Hospitality
Crown Casino Traineeship
Melbourne, VIC01.2007
VCE
Portland Secondary College
Portland, VIC12.2004
Skills
- Excellent verbal communication and customer service
- Honest and committed work ethic with polite and professional mannerisms
- Fast learning team player eager to learn new skills
- Efficient problem solver, quick to adapt to new surroundings and challenges
- Confident in large or small groups with a friendly, approachable personality
- Able to deal with confidential and sensitive information in a professional manner
- Ability to lead staff and control demanding situations
Timeline
Senior Customer Service / License Testing Officer
VicRoads
09.2019 - Current
Manager
Brazilian Sunset
01.2010 - 08.2019
Food and Beverage Team Leader
Crown Casino Melbourne
01.2005 - 01.2010
Certificate III in Micro Business Operations
ICP Educational Institute
Diploma in Beauty Therapy
Elly Lukas Beauty Therapy College
Certificate III in Hospitality
Crown Casino Traineeship
VCE
Portland Secondary College
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