Mica Munday
Alstonville,NSW
Summary
I am currently studying Bachelor of Nursing, full-time at Southern Cross University.
I am also an accomplished Owner/Senior Hairdresser at Tonic Hair & Beauty, providing exceptional service, client satisfaction, and relationship-building. Expert in team leadership, mentoring junior stylists, and streamlining operations. Demonstrating excellent communication and time management skills, significantly enhancing salon efficiency and fostering a collaborative work environment.
Overview
13
13
years of professional experience
Work History
Owner/Senior Hairdresser
Tonic Hair & Beauty
11.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Oversaw daily operations, ensuring team members completed all tasks accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulting with clients to achieve desired goals.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving client satisfaction.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organised work environment in compliance with health regulations for both staff and clients.
- Practiced strong time management skills to ensure a streamlined process.
- Performing all aspects of hairdressing skills within my own capability.
- Contributed to a positive work atmosphere by demonstrating professionalism and collaboration with colleagues while maintaining open lines of communication.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client's needs.
- Initiated and engaged clients in conversations as part of personalised service.
- Investigated and resolved complaints to satisfy clients and maintain good business practices.
- Answered phone calls and emails to schedule client appointments.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Senior Hairdresser
Tonic Hair & Beauty
04.2012 - 11.2015
- Performing all aspects of hairdressing within my own capability.
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organised work environment in compliance with health regulations for both staff and clients.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism and collaboration with colleagues while maintaining open lines of communication.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.
- Answered phone calls and emails to schedule client appointments.
Education
Bachelor of Nursing - Registered Nurse
Southern Cross University
NSW12-2025
Certificate 4 - Hairdressing
TAFE NSW
NSW01-2013
Certificate 3 - Hairdressing
TAFE NSW
NSW01-2012
Skills
- Able to build professional relationships with colleagues and clients
- Effective problem solving
- Excellent written and verbal communication skills
- Compassionate
- Well-developed time management skills
- Works well within a team and independently
- Team leadership and mentorship
Timeline
Owner/Senior Hairdresser
Tonic Hair & Beauty
11.2015 - Current
Senior Hairdresser
Tonic Hair & Beauty
04.2012 - 11.2015
Bachelor of Nursing - Registered Nurse
Southern Cross University
Certificate 4 - Hairdressing
TAFE NSW
Certificate 3 - Hairdressing
TAFE NSW
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