Micaela Kolbee
Caboolture
Summary
Dynamic educator with extensive experience at Rising Stars Early Learning Centre, adept at creating engaging lesson plans tailored to individual student needs. Proven ability in customer service and conflict resolution, ensuring a positive learning environment while effectively utilizing technology to enhance educational outcomes. Strong communicator and team collaborator dedicated to student success.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Educator
Rising Stars Early Learning Centre
Redbank
04.2022 - 08.2024
- Created lesson plans and activities to engage students in the learning process.
- Developed and implemented lesson plans to meet the individual needs of students.
- Implemented strategies to ensure all students had access to technology for educational purposes.
Customer Service Officer
Rackleys Swim School
Redbank Plains
10.2023 - 12.2023
- Provided customer service in a courteous and professional manner.
- Processed payments from customers using point of sale systems.
- Managed daily operations of the Customer Service Department.
Educator
Deebing Heights Early Learning Centre
Deebing Heights
08.2021 - 12.2021
- Created lesson plans and activities to engage students in the learning process.
- Developed and implemented lesson plans to meet the individual needs of students.
- Implemented strategies to ensure all students had access to technology for educational purposes.
Educator
AEIOU
Camira
09.2019 - 01.2020
- Created lesson plans and activities to engage students in the learning process.
- Developed and implemented lesson plans to meet the individual needs of students.
- Implemented strategies to ensure all students had access to technology for educational purposes.
Educator
Lead Childcare
Riverview
05.2017 - 06.2019
- Created lesson plans and activities to engage students in the learning process.
- Developed and implemented lesson plans to meet the individual needs of students.
- Implemented strategies to ensure all students had access to technology for educational purposes.
Food Service Worker
McDonald’s
Yamanto
10.2011 - 11.2012
- Prepared beverages such as coffee, tea, soda.
- Organized take-out orders for customers who requested them.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Served meals to customers in a friendly and courteous manner.
- Followed established cash handling procedures when collecting payment from customers.
- Utilized point-of-sale systems for taking orders from customers.
Sales Assistant
Queensland Raceway
Willowbank
04.2011 - 05.2012
- Assisted in creating displays to promote products.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Replenished merchandise on shelves as needed throughout the day.
Education
High School Diploma -
Brisbane Adventist College
Mount Gravatt11-2012
Skills
- Customer service
- Point of sale systems
- Payment processing
- Conflict resolution
- Customer relationship management
- Team collaboration
- Effective communication
- Time management
- Adaptability
- Money handling
- Problem-solving
Certification
- First aid and CPR
- Blue card
- Safe hands - child protection course
- Health and safety and food handling
References
References available upon request.
Timeline
Customer Service Officer
Rackleys Swim School
10.2023 - 12.2023
Educator
Rising Stars Early Learning Centre
04.2022 - 08.2024
Educator
Deebing Heights Early Learning Centre
08.2021 - 12.2021
Educator
AEIOU
09.2019 - 01.2020
Educator
Lead Childcare
05.2017 - 06.2019
Food Service Worker
McDonald’s
10.2011 - 11.2012
Sales Assistant
Queensland Raceway
04.2011 - 05.2012
High School Diploma -
Brisbane Adventist College