Micaela Morel
St Kilda,VIC
Summary
Dynamic and multilingual professional with over 7 years of international experience in customer service, student support, client relations, and sales across sectors including banking, education, telecommunications, and luxury retail. Backed by academic qualifications in Communication and Law, I bring strong interpersonal skills, administrative accuracy, and cultural sensitivity to every role. Known for building trust with diverse clients, solving problems proactively, and thriving in fast-paced, customer-facing environments.
As a permanent resident with full working rights, I am now seeking a long term, role where I can contribute to team success, continue learning, and grow within a supportive organisation.
Overview
8
8
years of professional experience
Work History
Educator – Brighton Street Early Learning
Almost French
11.2024 - Current
- Provide nurturing care and educational support to children aged 2 to 5 in a bilingual (French-English) early learning environment.
- Collaborate with lead educators to implement the EYLF curriculum and create inclusive, stimulating learning experiences.
- Support children's social and emotional development through positive guidance and consistent routines.
- Maintain strong communication with families and contribute to a safe and engaging learning space that reflects diverse cultures.
Client Advisor
Louis Vuitton - LVMH
01.2023 - 01.2024
- Delivered exceptional customer service, building lasting relationships with luxury retail clients.
- Managed client accounts, appointments, and product recommendations tailored to individual needs.
- Consistently exceeded monthly sales targets and maintained high client satisfaction.
Marketing Assistant
Setroi
04.2022 - 11.2022
- Assisted in the planning and execution of B2B and B2C marketing campaigns for internationally known clients.
- Acted as the first point of contact for executive-level stakeholders, preparing proposals and presenting service packages tailored to business needs.
- Conducted market research, monitored campaign performance, and prepared progress reports for clients.
- Scheduled meetings and presentations with prospective clients and supported contract negotiation.
- Ensured clear communication between internal creative teams and clients to meet branding and campaign expectations.
- Contributed to increasing yearly client retention through proactive relationship-building and professional follow-up.
Comercial Advisor
Sfam
02.2021 - 03.2022
- Delivered personalised commercial advice and support to customers purchasing mobile and tech insurance products.
- Maintained a deep understanding of product terms, service conditions, and regulatory requirements to ensure full compliance and transparency with customers.
- Achieved monthly sales targets consistently through upselling strategies and client needs analysis.
- Trained and mentored new staff across multiple store locations in Spain, ensuring consistent service standards and company procedures.
- Managed store-level inventory and reporting tasks, including tracking sales performance and customer feedback.
- Contributed to a positive store environment through teamwork, professional communication, and cross-functional support.
Accounts Assistant
Organge Comunication
08.2019 - 04.2020
- Delivered high-quality, face-to-face customer service for individual and corporate clients in a fast-paced retail environment.
- Managed new and existing mobile and internet service accounts, including plan upgrades, billing enquiries, and technical support.
- Led sales of mobile devices, accessories, and service bundles, consistently meeting monthly KPIs and sales targets.
- Resolved customer complaints and escalated technical issues with a proactive and solution-focused approach.
- Maintained accurate records of transactions, service contracts, and billing adjustments using CRM systems.
- Supported store operations including cash handling, end-of-day reconciliation, inventory checks, and store opening/closing procedures.
- Worked collaboratively with a multicultural team to meet company goals and ensure a positive client experience.
- Recognised for excellent product knowledge and ability to explain complex service packages in a clear and customer-friendly manner.
Costumer Service
Bank Microfin Microfinance
03.2017 - 06.2019
- Provided tailored customer service in a financial setting, supporting both individuals and small business clients.
- Promoted and facilitated applications for a wide range of banking products, including personal loans, SME loans, savings accounts, and credit cards.
- Guided clients through credit assessments, eligibility requirements, and contract terms to ensure financial literacy and compliance.
- Handled cash transactions, account enquiries, and complaints with accuracy and professionalism.
- Collaborated closely with back-office and risk teams to resolve customer cases efficiently.
- Maintained strict confidentiality and compliance with financial regulations and Santander’s customer service standards.
- Recognised by supervisors for customer satisfaction and strong ability to manage high-volume client interactions.
Education
Early Childhood Education And Care -
Swinburne Open Education Online
Melbourne, VICBachelor Of Communications -
Universidad De La República
UruguaySkills
- Customer Relationship Management
- Conflict Resolution & Problem Solving
- Cash Handling & Account Services
- Sales Strategy & Cross-Selling
- Administrative Support
- Fluent in Spanish, English, Portuguese
- Microsoft Office, CRM tools
Timeline
Educator – Brighton Street Early Learning
Almost French
11.2024 - Current
Client Advisor
Louis Vuitton - LVMH
01.2023 - 01.2024
Marketing Assistant
Setroi
04.2022 - 11.2022
Comercial Advisor
Sfam
02.2021 - 03.2022
Accounts Assistant
Organge Comunication
08.2019 - 04.2020
Costumer Service
Bank Microfin Microfinance
03.2017 - 06.2019
Early Childhood Education And Care -
Swinburne Open Education Online
Bachelor Of Communications -
Universidad De La República
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