Micah Ellis
MODBURY NORTH
Summary
Proven leader with extensive experience at Coles Supermarket, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and mentoring teams for peak performance. Skilled in verbal and written communication, demonstrated through resolving disputes and boosting team efficiency. Achieved significant improvements in productivity and service delivery, showcasing a results-driven approach.
Overview
9
9
years of professional experience
Work History
Gym Receptionist
Derrimut 24:7 Gym
12.2024 - Current
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Coordinated with maintenance staff to report and follow up on facility issues, ensuring safe environment.
Nightfill Manager
Coles Supermarket
03.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes. While maintaining professional, organized, and safe environment for employees.
- Maximized performance by monitoring daily activities and mentoring team members
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Crew Trainer/McCafe Barista
McDonalds, Australia
12.2018 - 02.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires ensuring all crew members are supported in their roles, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements and safety protocols.
Newspaper Deliverer
PMP Limited
09.2016 - 12.2018
- Handling, folding, bagging papers for customer delivery.
- Delivery of newspapers to customers on time in all weather.
- Organized and mapped efficient delivery routes to boost daily delivery numbers.
- Establishing positive customer relations through prompt and courteous service.
- Maintained detailed delivery and pickup records for accurate accounting of newspapers delivered, collected and returned.
Education
Certificate - HLTAID009 Provide Cardiopulmonary Resuscitation
Firstaidpro Australia
12-2024
Certificate - HLTAID010 Provide Basic Emergency Life Support
Firstaidpro Australia
12-2024
RRHAN-EC Masterclass -
Department For Education
South Australia02.2024
High School Diploma -
Torrens Valley Christian School
Hope Valley, SA12.2022
Certificate III - Christian Ministry And Theology
Veta Youth
South Australia12.2021
SMO - Safety Management Online - Youth Ministries
Child Safe Australia
Australia05.2020
Certificate - HLTAID011 Provide First Aid
Firstaidpro Australia
12-2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Teamwork and Collaboration
- Expectation setting
- Decision-Making
References
Mr Bailey Marsland, Restaurant Manager at McDonalds Para Hills
Bailey.Marsland@icloud.com / 0481 948 599
Mr Daniel Kutyla, Grocery Manager at Coles Tea Tree Plaza
djkutyla@gmail.com / 0423 963 340
Mr Benji Davies, Derrimut 24:7 Gym, Windsor Gardens Manager.
Benji@derrimut247.com.au / 0423 311 083
Timeline
Gym Receptionist
Derrimut 24:7 Gym
12.2024 - Current
Nightfill Manager
Coles Supermarket
03.2022 - Current
Crew Trainer/McCafe Barista
McDonalds, Australia
12.2018 - 02.2024
Newspaper Deliverer
PMP Limited
09.2016 - 12.2018
Certificate - HLTAID009 Provide Cardiopulmonary Resuscitation
Firstaidpro Australia
Certificate - HLTAID010 Provide Basic Emergency Life Support
Firstaidpro Australia
RRHAN-EC Masterclass -
Department For Education
High School Diploma -
Torrens Valley Christian School
Certificate III - Christian Ministry And Theology
Veta Youth
SMO - Safety Management Online - Youth Ministries
Child Safe Australia
Certificate - HLTAID011 Provide First Aid
Firstaidpro Australia
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