Michael Atihe
Whalan,NSW
Summary
Well-trained Assistant Restaurant Manager promoting 3 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
KFC Assistant Restaurant Manager
KFC Mt Druitt
06.2023 - Current
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Designed and implemented strategies to reduce costs and waste.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Analysed daily sales figures and developed strategies to increase sales.
- Managed team of up to 78 restaurant staff, maintaining exceptional customer service and quality standards.
Shift Supervisor
KFC Mt Druitt
11.2022 - 06.2023
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Responded to and resolved customer questions and concerns.
- Conducted performance reviews and provided staff with feedback and guidance.
- Completed cash and credit card transactions accurately using POS software.
- Delivered successful training to more than 13 employees during tenure, educating on successful work processes and productivity strategies.
Education
Bachelor of Commerce - Management
Macquarie University
Sydney, NSW11.2025
High School Diploma -
St. Agnes Catholic High School
Rooty Hill, NSW11.2020
Skills
- Inventory Management
- Coaching and Mentoring
- Service Delivery Management
- Employee Supervision
- Problem-Solving
- Money Handling
- Back of House Management
- Staff Training and Development
- Operations Management
- Sales Promotion
- Team Leadership
Languages
Arabic
Professional Working
English
Native or Bilingual
Certification
HLTAID011 Provide First Aid
Timeline
KFC Assistant Restaurant Manager
KFC Mt Druitt
06.2023 - Current
Shift Supervisor
KFC Mt Druitt
11.2022 - 06.2023
Bachelor of Commerce - Management
Macquarie University
High School Diploma -
St. Agnes Catholic High School
HLTAID011 Provide First Aid
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