Michael Badger
Cremorne,NSW
Summary
Michael Badger is a proven performer. He has over 15 years of experience as a financial planner including applying for and being granted his own AFSL. Michael brings with him leadership experience in his role as Regional Manager at Stateplus, as Warrant Officer Class 2 in the Australian Army, and as Subject Matter Expert at KPMG. Michael is results driven and leads by example. Michael has formal leadership qualifications with his MBA, army promotions courses, and change management certification. He is adaptable to change and can be relied upon to lead his team to success. At AFCA, Michael has recently achieved working wonders for his midyear performance appraisal and achieved 110% KPI for 2024. He can be relied upon to close difficult cases including the Shaw & Partners batch as well as aged handover cases.
Overview
32
32
years of professional experience
Work History
Senior Dispute Resolution Specialist
Australian Financial Complaints Authority
01.2022 - Current
- Managed high caseloads, ensuring timely resolution of conflicts and promoting complainant satisfaction. Achieved 110% KPI in 2024 and am on track to exceed the set KPI for 2025.
- Collaborated with Team Leader, Decision Makers, and Legal to ensure accurate representation of clients'' interests in the resolution process.
- Resolved disputes by expertly analyzing cases and implementing effective negotiation strategies.
- Provided expert dispute resolution services in a variety of cases, demonstrating versatility and adaptability in addressing unique complainant needs and conflict dynamics.
Warrant Officer Class 2
Australian Army
01.1994 - 12.2025
- Bandmaster.
- Responsible for up to 26 personnel.
- The band under my leadership was the best standard achieved since I joined.
- Strong focus on recruiting and training and development.
- Responsible for performance reporting for non-commissioned officers.
- The band received a Gold Soldiers Medallion from the Chief of Army.
Subject Matter Expert/Case Assessor
KPMG
06.2019 - 12.2020
- Training/Mentoring 80 Case Assessors in advice remediation
- Quality assurance checks
- Case escalations
Senior Financial Planner
NAB FP
04.2018 - 01.2019
- Working in the Business Banking Centre predominantly in Risk
Regional Manager
StatePlus
07.2015 - 10.2017
- Responsible for running seminars, and education sessions for members
- Responsible for Dispute Resolution and Complaints for the office
- Providing Financial Planning for Key Influencers
- Responsible for regional strategy, recruiting, training, and supervision
- The office had the second highest FUM growth in percentage terms out of 18 offices for this period
- Grew FUM from $380 million to $500 million
- Built up office following the resignation of the previous manager and departure of a number of staff
- Managed up to six Financial Planners, three Client Services Officers, and two part-time Receptionists
Financial Planner
State Super Financial Services
08.2011 - 06.2015
- High volume financial planning to pre and post-retirees
- Responsible for 350 clients and $110 million FUA
- Consistently one of the leading planners for inflow and very high customer satisfaction
Financial Planner, Life Insurance Broker, Mortgage Broker
Badger Financial Services Pty Ltd
08.2005 - 08.2011
- Financial Advising, to large range of diverse clients
- Development of templates
- Marketing/Lead generation
- Applying for, being granted, and running an AFSL
- Compliance and Responsible Person
- Client and Practice Administration
Education
Graduate Diploma in Financial Planning - Financial Planning
Securities Institute of Australia
SydneyBachelor of Commerce - Marketing
Western Sydney University
Sydney, NSWDiploma of Law - Law
Legal Practitioner Admission Board
Sydney, NSW04-2028
FASEA Exam -
FASEA
Sydney01.2021
Kaplan Ethics Module -
Kaplan
Sydney01.2020
Lean Six Sigma Blackbelt Course -
The Knowledge Institute
01.2017
Change Management Certification -
Acuity Institute
01.2017
MBA - Finance
Australian Institute of Business
Adelaide01.2017
AEPS designation -
UTS
01.2011
Cert IV Training and Assessment -
NSW TAFE
01.2011
Cert IV in Mortgage Lending -
NSW TAFE
01.2005
SMSF Specialisation -
The Strategist Group
01.2005
CFP Education Program -
Financial Planning Association
01.2004
Skills
- Team player
- Adaptable to change
- Applies sound judgement
- Able to prioritise tasks
Accomplishments
- Achieved working wonders for 2025 midterm.
- Achieved 110% KPI for 2024.
- Extensive batch experience including batch memo's and the difficult Shaw & Partners batch.
- Winner of three MVP awards.
- FASEA Compliant
- Achieved second highest FUM growth in percentage terms across 18 offices as Regional Manager for StatePlus – Canberra Woden.
- FUM increase from $380 million to $500 million from 07/01/15 to 10/01/17.
- Successfully built up the Woden office following a number of resignations prior to commencement.
- Was consistently one of the top advisers in terms of inflow and client satisfaction whilst advising at StatePlus.
- Successfully applied for and ran an AFSL – Badger Financial Services.
- Finalist in the Masterclass Top 50 Adviser of the year competition (2009)
Affiliations
- FSSA: SMSF Association
- SF FIN: FINSIA
- TEP: STEP
- JP: NSW
Hobbies and Interests
- Keen jazz musician (saxophone).
Other
- 2015 - 2017, Financial Planning Association, Committee member for the ACT Chapter.
- 2015 - 2017, Canberra University, Regular Guest Lecturer for Financial Planning subjects.
Timeline
Senior Dispute Resolution Specialist
Australian Financial Complaints Authority
01.2022 - Current
Subject Matter Expert/Case Assessor
KPMG
06.2019 - 12.2020
Senior Financial Planner
NAB FP
04.2018 - 01.2019
Regional Manager
StatePlus
07.2015 - 10.2017
Financial Planner
State Super Financial Services
08.2011 - 06.2015
Financial Planner, Life Insurance Broker, Mortgage Broker
Badger Financial Services Pty Ltd
08.2005 - 08.2011
Warrant Officer Class 2
Australian Army
01.1994 - 12.2025
Lean Six Sigma Blackbelt Course -
The Knowledge Institute
Change Management Certification -
Acuity Institute
AEPS designation -
UTS
Cert IV Training and Assessment -
NSW TAFE
Cert IV in Mortgage Lending -
NSW TAFE
SMSF Specialisation -
The Strategist Group
CFP Education Program -
Financial Planning Association
Graduate Diploma in Financial Planning - Financial Planning
Securities Institute of Australia
Bachelor of Commerce - Marketing
Western Sydney University
Diploma of Law - Law
Legal Practitioner Admission Board
FASEA Exam -
FASEA
Kaplan Ethics Module -
Kaplan
MBA - Finance
Australian Institute of Business
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