Megan Langford
Summary
To contribute to a team that offers professional challenges where my problem-solving, case management and interpersonal skills will be well utilised.
Overview
37
37
years of professional experience
Work History
Senior Dispute Resolution Officer
Energy And Water Ombudsman South Australia
02.2017 - Current
- work closely with members and other stakeholders using our guiding principles to achieve fair and reasonable resolutions based on industry best practice
- work collaboratively with peers to share knowledge and to form the basis and direction of an investigation
- gather evidence from multiple sources and analyse it
- conduct thorough, and sometimes lengthy investigations, within the parameters of the National Energy Retail Rules, the National Energy Retail Law, the Electricity Act and the Water Industry Act
- present the findings of all investigations to the Ombudsman
- communicate outcomes to members and customers
- mentor new team members, helping them to develop their skills and advance in their careers
- supervise, direct and evaluate assigned team members
- KPI's consistently met earning recognition as a top performer within the team
Owner
1923
04.2015 - 02.2017
- 1923 is a breakfast and lunch café situated in Blackwood
- renovated the site and re-presented it as a stylish and modern space offering a seasonal and locally sourced menu
- opened the business up for evening meals three nights per week
- after three months was formally recognised for excellence by the Restaurant and Catering Association as finalists in the 2016 awards for Best New Restaurant
- chosen as the location for a number of episodes of Channel 9's Building Ideas program as well as for an advertisement for Blackwood Park
- promoted the business via social media to build the brand and attract new customers
- consistently delivered exceptional service
Enquiry and Referral Officer
Energy And Water Ombudsman South Australia
03.2013 - 03.2015
- the first point of contact for incoming customer complaints against members
- advise complainants of the role of EWOSA and the independent nature of the resolution process
- prepare comprehensive case notes relating to the complaint
- ensure complainants were aware of the process to resolution and the subsequent avenues available to them should they be dissatisfied with the initial outcome
- collaborate with team members to develop best practices for consistent customer service
Sales and Marketing Co-ordinator
Aquatec-Maxcon
07.2010 - 12.2012
- identify tender opportunities
- assist with tender submissions
- provide comprehensive sales, marketing and administrative support to the Sales and Marketing Division and in particular the National Sales and Marketing Manager
- provide assistance with the development of sales and marketing plans and budgets
- co-ordinate trade show events
- write and co-ordinate advertising material
Casual Researcher
Iain Evans, MP Member For Davenport
01.2010 - 07.2010
- face to face, written and telephone interaction with constituents on a daily basis
- gather and organise information for research purposes
- campaign support
- marketing and promotional support
- day to day administration of the office
Director/Consultant
New Focus Research
01.1991 - 01.1999
- client acquisition and retention
- writing sales proposals
- project budgeting
- conducting research and managing projects
- writing reports and making strategic recommendations
- presentation of research reports
- development of training and communication tools
- liaising with advertising agencies
- staff recruiting
- staff training
- company finances
- corporate planning
- project budgeting
Administrator
National Mutual Life Association
01.1987 - 01.1991
- data entry
- document management
- communication with agents and customers
- report writing
Education
Diploma of Market Research -
Charles Sturt University
01.1997
Bachelor of Arts -
University of Adelaide
01.1987
Skills
- excellent communication skills
- strong problem solving abilities
- effective team player
- resourceful with a high level of initiative
- skilled multi-tasker and effective time manager
- ability to work under pressure and meet deadlines
- resilient
- proficient in the use of the Microsoft suite of programs
References
- Mr Sandy Canale, Ombudsman, Energy and Water Ombudsman SA, 08 8216 1866
- Mr Graham Bean, Managing Director, New Focus Pty Ltd 0413 739 093
- Dr James Cowley, Business Owner/Corporate Strategist, Doctoral Supervisor and Adjunct Professor, 0411 601 789
Additional Information
Voluntary Work
1999 Board Member Guide Dogs Association of SA and NT
2005 - 2006 Committee Member, Bellevue Heights Primary School P and F Committee
2007 - 2008 Chairperson, Bellevue Heights Primary School P and F Committee
2011 Council Member, Bellevue Heights Primary School Governing Council
2012 - 2013 Chairperson, Bellevue Heights Primary School Governing Council
Timeline
Senior Dispute Resolution Officer
Energy And Water Ombudsman South Australia
02.2017 - Current
Owner
1923
04.2015 - 02.2017
Enquiry and Referral Officer
Energy And Water Ombudsman South Australia
03.2013 - 03.2015
Sales and Marketing Co-ordinator
Aquatec-Maxcon
07.2010 - 12.2012
Casual Researcher
Iain Evans, MP Member For Davenport
01.2010 - 07.2010
Director/Consultant
New Focus Research
01.1991 - 01.1999
Administrator
National Mutual Life Association
01.1987 - 01.1991
Diploma of Market Research -
Charles Sturt University
Bachelor of Arts -
University of Adelaide
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