Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michael Baker

Michael Baker

Perth

Summary

A proven leader and skilled communicator, I excelled at Otraco International by enhancing team productivity and customer satisfaction through effective training and quality control. Expert in inventory control and problem-solving, I significantly contributed to project success and workflow optimization, demonstrating a strong ability to meet and exceed employer expectations.

Overview

8
8
years of professional experience

Work History

Leading Hand / Tyre Technician

Otraco International Pty Ltd
09.2019 - Current
  • Coordinated team tasks to complete projects on time and within budget constraints.
  • Boosted overall productivity by providing hands-on training and guidance to junior team members.
  • Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.
  • Optimized workflows with effective communication among team members, resulting in higher quality output.
  • Adhered to industry safety protocols and enforced team member compliance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Sales Representative / Sales Specialist

Bunnings Trade
02.2017 - 07.2019
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Certificate IV - Human Resources Management

North Metropolitan TAFE
Perth, WA
02-2026

High School Diploma -

Hampton Senior Highschool
60 Morley Dr E, Morley WA 6062
11-2008

Skills

  • Inventory control
  • Team oversight
  • Safety protocols
  • Team member training
  • Task coordination
  • Supervisory support
  • Work Planning and Prioritization
  • Problem-solving
  • Teamwork and collaboration
  • Client communication
  • Team building
  • Daily workflow improvement

Timeline

Leading Hand / Tyre Technician

Otraco International Pty Ltd
09.2019 - Current

Sales Representative / Sales Specialist

Bunnings Trade
02.2017 - 07.2019

Certificate IV - Human Resources Management

North Metropolitan TAFE

High School Diploma -

Hampton Senior Highschool

Similar Profiles

CREATE PROFILE
Michael Baker