Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Michael Bouyssa

Summary

Adept at enhancing customer experiences and streamlining operations, my tenure at Target Merrylands honed my problem-solving and customer service skills. Proficient in both English and Arabic, I excel in teamwork, demonstrated by training new staff and reducing wait times through innovative checkout processes. My background ensures I bring both efficiency and a positive attitude to any team.

Overview

4
4
years of professional experience

Work History

Team Member

Target
Merrylands, NSW
07.2022 - Current

Throughout my years at Target Merrylands, I have acquired skills and been trained throughout most areas of the store including:

  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Picked online orders and packed them efficiently and safely to be delivered to customers.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Reduced wait times for customers by implementing more efficient checkout process.

Crew Member

McDonald's Rosehill
Rosehill, NSW
06.2021 - 09.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Bachelor of Exercise And Sport Science -

Macquarie University
Sydney, NSW
01-2028

Higher School Certificate - High School

Maronite College Of The Holy Family
Harris Park
09-2024

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-Solving
  • Collaboration and teamwork
  • Attention to detail
  • Following instructions
  • Cash handling
  • Flexible schedule
  • Cleaning
  • Creativity and innovation
  • Bilingual: English and Arabic

Accomplishments

  • Achieved Crew of The Month at McDonald's Rosehill.
  • Kudos Winner at Target Merrylands.
  • Trained in First Aid, achieved certificate in 2023

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Team Member

Target
07.2022 - Current

Crew Member

McDonald's Rosehill
06.2021 - 09.2022

Bachelor of Exercise And Sport Science -

Macquarie University

Higher School Certificate - High School

Maronite College Of The Holy Family
Michael Bouyssa