Michael Brady
Tea Gardens,NSW
Summary
Dynamic leader with a proven track record at Greyhound Racing New South Wales, excelling in operations management and conflict resolution. Enhanced stakeholder satisfaction and boosted employee morale significantly. Skilled in marketing and customer relations, adept at multitasking and problem-solving, ensuring regulatory compliance and operational excellence.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Manager Racing Operations
Greyhound Racing New South Wales
10.2021 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons by adhering to WH&S.
- Enhanced stakeholder satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring outcomes satisfactory to both stakeholders and GRNSW.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate resolution.
- Controlled costs to keep business operating within budget set by head office.
- Improved safety procedures to create safe working conditions for workers working with EPAR.
- Improved marketing to attract new customers and promote business through social media and first-hand contact.
- Mentored junior team members for career advancement, fostering future leaders within GRNSW.
- Boosted employee morale and reduced turnover through working positively with staff and taking on roles as required during race meetings.
- Maintained positive customer relations by addressing problems head-on and finding a positive resolution.
- Maintained professional demeanor by staying calm when addressing unhappy or angry participants.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Racing Operations Grader
Greyhound Racing New South Wales
10.2016 - 09.2021
- Managed deadlines effectively, ensuring timely completion of all required tasks while maintaining high-quality standards throughout the race field process.
- Collaborated with other graders to ensure a fair and balanced workload within the team.
- Completed on-the-job training to learn correct methods for process upgrades.
- Complied with GRNSW policies and WH&S regulations to maintain safe working conditions.
- Contributed to statistical analysis of racefields, identifying trends and recommending adjustments to programming.
- Compiled racefields applying racing rules and guidelines.
- Liaised with stakeholders and participants with grading concerns.
- Engaged in meetings with participants to recognise issues and further improve outcomes.
Manager - Goulburn Multifunction Complex
Goulburn Events Management
07.2013 - 06.2015
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget.
- Developed and maintained relationships with stakeholders and suppliers through account development.
- Developed a strong culture focused on reputation of Goulburn Council.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for sporting growth.
- Improved marketing to attract new customers and promote business in a greenfield site.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
HSC
St Catherine's College
Singleton, NSW01-1978
Skills
- Verbal and written communication
- Sales management
- Marketing
- Negotiation
- Financial records oversight
- Multitasking
- Operations Management
- Problem-solving aptitude
- Conflict Resolution
- Reliability
- Customer Relations
- Time management abilities
- Regulatory Compliance
- Communication Skills
Timeline
Manager Racing Operations
Greyhound Racing New South Wales
10.2021 - 05.2024
Racing Operations Grader
Greyhound Racing New South Wales
10.2016 - 09.2021
Manager - Goulburn Multifunction Complex
Goulburn Events Management
07.2013 - 06.2015
HSC
St Catherine's College
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