Michael Casey
Brisbane,Qld
Summary
I am a 29 year old friendly, outgoing and outdoors loving individual. I have experience in Governmental agencies, environmental education and large social environments, I would relish the opportunity to become to become a Duty Manager to ensure that I can pursue and achieve what it is I want from my future career. I have been Bar Supervisor and Assistant manger with 6 years of experience. Bringing deep understanding of running profitable operation, including assessing needs, controlling inventory costs and effectively managing labor hours.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bar Supervisor
Australian Venue Co.
07.2023 - Current
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Maintained clean and organized bar environments to enhance customer experience and streamline service delivery.
- Checked ID cards and verified bar guests were of legal age.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
Data Administrator
Record Storage Services
09.2021 - 02.2023
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers
- Set up and controlled user profiles and access levels for each database segment to protect important data
- Created scripts and processes for data integration and maintenance
- Developed, updated and organized databases to handle customer data.
Bar Supervisor (Casual)
O Connors Bar
03.2021 - 02.2023
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Managed cash and bar revenue during special promotions or sporting events.
Assistant Bar Manager
The Salley Gardens Pub
06.2015 - 02.2019
- Maximized customer service by training staff, overseeing operations and resolving issues
- Closed out cash register and prepared cashier report at close of business
- Created effective employee schedules maintaining coverage at peak times and minimizing labour costs
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Cultivated loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing significant improvement over prior onboarding process.
Education
Sustainable Resource Management, Microbiology, Waste Management, Environmental legislation, Urban flow and transport -
University of Limerick
Limerick, Ireland01.2018
BA Arts Geography And Business. -
Maynooth University
Kildare,Ireland08.2016
Skills
- Interpersonal and organisational
- Time management and planning
- Excellent computer competency
- Full endorsed driving licence 9 years experience
- Active Learning
- Employee Development
- Performance Improvements
- Team Leadership
- Training and mentoring
Websites
Certification
- Licensed RSA - July 2023
- Licensed RSG - July 2023
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with products and services by doing follow-up calls.
- Cashier - Achieved highest revenue for festival weekend.
Timeline
Bar Supervisor
Australian Venue Co.
07.2023 - Current
Data Administrator
Record Storage Services
09.2021 - 02.2023
Bar Supervisor (Casual)
O Connors Bar
03.2021 - 02.2023
Assistant Bar Manager
The Salley Gardens Pub
06.2015 - 02.2019
Sustainable Resource Management, Microbiology, Waste Management, Environmental legislation, Urban flow and transport -
University of Limerick
BA Arts Geography And Business. -
Maynooth University
- Licensed RSA - July 2023
- Licensed RSG - July 2023
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