Michael Chapman
Sydney,NSW
Summary
Accomplished operations manager with a strong background in fitness program design and conflict resolution at The Yard Gym. Successfully executed marketing strategies that led to increased membership retention and improved team dynamics. Focused on developing training materials and fostering leadership skills, resulting in heightened team effectiveness and performance.
Overview
11
11
years of professional experience
Work History
Business Owner/Operations Manager
The Yard Gym
Parramatta, NSW
05.2024 - Current
- Managed daily operations of a community-focused fitness facility.
- Designed engaging fitness programs to meet diverse client needs.
- Maintained cleanliness and safety standards throughout the facility.
- Implemented marketing strategies to attract new members and retain clients.
- Oversaw daily operations of the business and provided guidance when needed.
- Interviewed, trained and supervised employees.
- Resolved conflicts between employees or customers in a timely manner.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Identified and recruited staff members, including managers and sales personnel.
Performance Manager
Air Locker Training
Australia, NSW
02.2023 - 11.2023
- Developed training materials to enhance team skills and knowledge.
- Coordinated performance reviews to ensure consistent feedback and evaluations.
- Implemented new processes to streamline daily operations and enhance efficiency.
- Researched industry best practices to inform performance management strategies.
- Facilitated workshops to promote team engagement and motivation strategies.
- Conducted regular meetings with employees to discuss performance objectives and expectations.
- Implemented strategies to improve team collaboration and communication.
Business Owner/Operator
F45 Training
Sydney, NSW
01.2015 - 11.2019
- Directed daily operations of fitness studio, promoting smooth workflow processes.
- Crafted and launched marketing strategies to drive member acquisition.
- Scheduled staff effectively to maximize coverage and improve service quality.
- Oversaw employee recruitment, training, and supervision for operational excellence.
- Built business from ground up, ensuring organized records for new ownership transition.
Education
Diploma - Business
Mcmillan
Sydney, NSW02-2012
Certificate - Electrician
TAFE NSW
NSW11-2010
Higher School Certificate -
Epping Boys High School
Sydney, NSW11-2000
Skills
- Fitness program design
- Performance evaluation
- Team collaboration
- Leadership development
- Effective communication
- Conflict resolution
Affiliations
- Endurance events: single- and multi-sport
- Community service: 'Youth Off the Streets' (a not-for-profit youth services organization that supports 12–24 year olds experiencing or at risk of homelessness and complex disadvantage)
Timeline
Business Owner/Operations Manager
The Yard Gym
05.2024 - Current
Performance Manager
Air Locker Training
02.2023 - 11.2023
Business Owner/Operator
F45 Training
01.2015 - 11.2019
Diploma - Business
Mcmillan
Certificate - Electrician
TAFE NSW
Higher School Certificate -
Epping Boys High School
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