Michael Dunne
Portarlington,Victoria
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Children’s Family Centre Manager (Senior Manager)
Barnardos
ACT & SNSW
02.2016 - Current
- The Children’s Family Centre Manager ACT & SNSW leads the Canberra & SNSW programs and teams responsible for delivering our key programs which ensure the high-quality care and support of vulnerable children, young people and families
- Services currently comprise Child and Family Support including Mental Health, in addition to Youth Homelessness programs.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Developed annual goals for each department based on market trends and competitor analysis.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Determined marketing strategies by reviewing operating and financial statements and departmental records.
- Established and managed yearly budgets of up to $10 million.
Canberra Program Manager
Barnardos
ACT
03.2012 - 02.2016
- As the Program Manager for the Intensive Intervention Service, The Youth Transitions from Care Program and the Child Youth & Family Gateway I had managerial responsibilities for 3 of the most significant CYFSP funded programs in the ACT
- This work encompassed all areas pertaining to HR, Financial Program Planning and contract compliance including ensuring that best practice is adhered to.
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Researched market trends related to industry-specific programs and developed strategic plans based on findings.
- Oversaw program compliance with requirements, schedule and budget.
- Managed external client and business partner relationships.
- Evaluated individual and team business performance and identified opportunities for improvement.
Deputy Director
Trinity House School
Lusk Co. Dublin , Ireland
05.2005 - 12.2012
- Management and oversight of staff teams working in the only secure detention school for young offenders in Ireland
- I had full managerial oversight of all aspects relating to the young people sentenced/remanded to the Centre by the courts.
- Developed and implemented strategic plans for the organization.
- Monitored and evaluated program effectiveness, making adjustments as necessary.
- Established operational policies and procedures to ensure efficient operations.
- Managed budgets, ensuring fiscal responsibility.
- Ensured compliance with applicable laws and regulations regarding operations.
- Collaborated with other departments to identify areas for improvement and implement change.
- Analyzed data to identify trends or patterns in order to anticipate challenges or opportunities.
- Developed strategies to maximize resources while minimizing cost.
- Created a culture of accountability within the organization.
- Supported departments in execution of purchase and service contracts, reviewing agreements and interfacing with vendors and clients to direct complete fulfillment of contractual obligations.
- Contributed to development of annual budgets and investment plans, providing insight into account needs and trends to suggest modifications or developments to business strategies.
- Cultivated and maintained relationships to promote positive work culture.
Unit Manager
Trinity House School
Lusk, Co. Dublin , Ireland
11.2003 - 05.2005
- Operational management for the staff team of the unit (approx
- 20)
- Devised complete overhaul of the assessment package which was commended in inspection and audit reports.
- Ensured that the unit was compliant with safety standards and protocols set by the organization.
- Evaluated existing procedures for potential improvements in efficiency or cost savings measures.
- Assisted with budgeting process by monitoring expenses related to personnel costs, materials and supplies.
- Developed innovative solutions for challenging tasks or projects assigned by upper management.
- Monitored daily operations, ensuring compliance with applicable laws and regulations.
Manager
Health Services Executive
Northern Area, Dublin , Ireland
10.2001 - 11.2003
- This role entailed managing a Centre which worked with young girls and mothers (14-18) who were in transition from care/independent living.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Education
Executive Master of Business Administration -
Queensland University of Technology
Executive Graduate Certificate in Business Administration -
Queensland University of Technology
Master in Criminology -
Dublin Institute of Technology
Bachelor in Applied Social Studies in Social Care -
Athlone Institute of Technology
Diploma in Social Care -
Dublin Institute of Technology
Higher Diploma in Public Administration -
Irish Institute of Public Administration
Nationally Accredited Mediator Training -
Canberra Conflict Resolution Service
Post Graduate Certificate in Developmental Trauma -
Australian Childhood Foundation
Cert IV Mental Health -
Train4Life
Skills
- Microsoft Office Suite
- Project Management & Agile Methodologies
- Contracting & Procurement
- Stakeholder Engagement Tools
- Corporate governance, quality assurance and compliance
- Change management
- Strategy and business planning
- Financial Management
- Business Development
- Contract Management
- Policy Implementation
- Strategic Planning
- Operations Management
- Staff Management
- Customer Relationship Management (CRM)
- Negotiation
- Project Management
- Complex Problem-Solving
- Team Leadership
- Verbal and Written Communication
- Product Management
Affiliations
- Community radio production and presentation
- All sports
- General Research
Certification
- Accredited Mediator
- Post Graduate Diploma in Developmental Trauma
- ANZ Money Minded Facilitator
References
References available upon request.
Timeline
Children’s Family Centre Manager (Senior Manager)
Barnardos
02.2016 - Current
Canberra Program Manager
Barnardos
03.2012 - 02.2016
Deputy Director
Trinity House School
05.2005 - 12.2012
Unit Manager
Trinity House School
11.2003 - 05.2005
Manager
Health Services Executive
10.2001 - 11.2003
Executive Master of Business Administration -
Queensland University of Technology
Executive Graduate Certificate in Business Administration -
Queensland University of Technology
Master in Criminology -
Dublin Institute of Technology
Bachelor in Applied Social Studies in Social Care -
Athlone Institute of Technology
Diploma in Social Care -
Dublin Institute of Technology
Higher Diploma in Public Administration -
Irish Institute of Public Administration
Nationally Accredited Mediator Training -
Canberra Conflict Resolution Service
Post Graduate Certificate in Developmental Trauma -
Australian Childhood Foundation
Cert IV Mental Health -
Train4Life
- Accredited Mediator
- Post Graduate Diploma in Developmental Trauma
- ANZ Money Minded Facilitator
Similar Profiles
Divyashree VishwanathDivyashree Vishwanath
Payroll Officer at BarnardosPayroll Officer at Barnardos
Janmel PoJanmel Po
Administrator at BarnardosAdministrator at Barnardos
Rosie EvettsRosie Evetts
Retail store assistant at BarnardosRetail store assistant at Barnardos