Michael Fletcher
Sydney,NSW
Summary
Organized Coordinator with a focus on boosting customer satisfaction and service quality. Experienced in documentation, reporting, and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
15
15
years of professional experience
Work History
Vehicle Delivery Coordinator
Motorserve
08.2022 - Current
- Ensured safe delivery and retrieval of customer vehicles from repairers
- Managed all related paperwork for vehicle delivery processes
- Collaborated with sales and service teams to facilitate smooth handovers.
Retail Sales Officer
SIXT Car Rentals
05.2022 - 08.2022
- Provided top-tier customer service
- Handled data entry tasks efficiently
- Addressed and resolved customer issues and conflicts.
Customer Solutions Specialist (Contract Ended)
Probe Group (DHHS & MOH Department)
09.2021 - 01.2022
- Managed inbound and outbound calls, meeting KPIs and targets
- Delivered excellent customer service with a focus on problem-solving and conflict resolution
- Conducted data entry and utilized Genesys Cloud and Microsoft applications.
Short Order Cook
Bowlarama, Wetherill Park
08.2017 - 12.2021
- Prepared café-inspired short order dishes and served customers
- Made coffee and trained staff
- Operated the café independently.
Kitchen Hand
Downtown Brooklyn (Big Poppa's Burger Bar)
01.2017 - 08.2017
- Prepared food, including house-made sauces
- Managed customer queries and complaints
- Assisted with menu planning, cooking, and plating.
Breakfast Cook
Skinny's Grill
04.2016 - 06.2016
- Prepared breakfast items and managed kitchen opening/closing
- Trained staff and handled food preparation and plate-up.
Cook
The Coffee Club (Olympic Park)
11.2015 - 04.2016
- Prepared food, managed kitchen operations, and trained staff
- Conducted stock-taking and cooked/plated dishes.
Kitchen Hand
Rashay’s Café & Restaurant
02.2012 - 09.2014
- Prepared food and managed kitchen operations
- Addressed customer complaints and queries
- Cooked and plated various dishes.
Waiter
Wetherill Park College (Restaurant)
02.2011 - 11.2011
- Served customers and managed general store-related duties in the Coffee Shop.
Nightfill
Woolworths, Carnes Hill NSW
07.2009 - 12.2009
- Provided customer service and restocked shelves.
Education
Food Safety Supervisor -
Australian Institute of Accreditation
01.2020
Certificate IV in Hospitality (Partially Completed) -
Wetherill Park College
01.2011
Certificate II in Hospitality -
ATJS-Campsie/UVO
01.2010
Certificate I in Electro-Technology -
Electro Group
01.2008
Statement of Attainment in Computer Hardware Servicing -
Chullora College
01.2006
Certificate II in Information Technology -
Ashcroft High School
01.2005
Higher School Certificate -
Ashcroft High School
01.2005
Skills
- Exceptional communication
- Interpersonal abilities
- Proven ability to work independently
- Part of a team
- Strong commitment to delivering high-quality customer service
- Expertise in customer service
- Safe food handling
- Responsible service of alcohol
- Flexible availability for rotating rosters
- Certified in Working with Children
- Holds a NSW Police Check
- Data Entry
- Information Collection
- Recordkeeping
- Consulting
- Staff Supervision
- Discretion and Confidentiality
- Schedule Management
References
Lynda Allen
Manager, Wetherill Park Bowlarama
Mobile: 0419 696 029
Timeline
Vehicle Delivery Coordinator
Motorserve
08.2022 - Current
Retail Sales Officer
SIXT Car Rentals
05.2022 - 08.2022
Customer Solutions Specialist (Contract Ended)
Probe Group (DHHS & MOH Department)
09.2021 - 01.2022
Short Order Cook
Bowlarama, Wetherill Park
08.2017 - 12.2021
Kitchen Hand
Downtown Brooklyn (Big Poppa's Burger Bar)
01.2017 - 08.2017
Breakfast Cook
Skinny's Grill
04.2016 - 06.2016
Cook
The Coffee Club (Olympic Park)
11.2015 - 04.2016
Kitchen Hand
Rashay’s Café & Restaurant
02.2012 - 09.2014
Waiter
Wetherill Park College (Restaurant)
02.2011 - 11.2011
Nightfill
Woolworths, Carnes Hill NSW
07.2009 - 12.2009
Food Safety Supervisor -
Australian Institute of Accreditation
Certificate IV in Hospitality (Partially Completed) -
Wetherill Park College
Certificate II in Hospitality -
ATJS-Campsie/UVO
Certificate I in Electro-Technology -
Electro Group
Statement of Attainment in Computer Hardware Servicing -
Chullora College
Certificate II in Information Technology -
Ashcroft High School
Higher School Certificate -
Ashcroft High School
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