Michael Giugni
Curtin ,ACT
Summary
Accomplished executive with extensive operational management experience and exceptional financial and business management skills. Demonstrated success in leading dynamic and progressive teams across aged care, retail, real estate, and hospitality industries. Proven track record of turning around underperforming businesses and effectively capitalizing on opportunities in highly competitive markets to drive revenue and foster growth.
Overview
48
48
years of professional experience
Work History
Facilities Manager- Operations
Ray White Commercial
Canberra ACT
08.2023 - Current
- Identify gaps and provide solutions for the facilities operating systems
- Support and mentor the facilities team in day-to-day operations
- Liaise with building owners, tenants, contractors and property managers to identify maintenance requirements, implement and monitor agreements, ensure preventative and reactive maintenance is completed
- Monitor costs and approve invoices
- Provide advice to senior management regarding operations and strategy
- Seek proposals for preventative maintenance programs across the portfolio and create service agreements
- Monitor status of work orders issued and follow up on outstanding items
- Meet regularly with property managers and contractors to discuss concerns and provide solutions
Strata Manager and Business Development Officer
Canberra Strata
09.2021 - 08.2023
- Prepare for and attend ACAT hearings
- Assist with rebranding and consolidation of the business model to ensure future growth
- Develop and implement new business models and policies
- Coordinate facilities management and contract requirements
- Attending to dissatisfied clients and resolving issues
- Assist with recruitment and mentor the Strata team (18 staff)
Strata Manager
LJ Hooker Strata ACT
02.2021 - 09.2021
- Liaise with unit owners, developers, contractors and committees to ensure all bodies corporate operate efficiently and within legislative requirements
- Prepare agendas, minutes and reports for committee meetings and report back to members
- Ensure legislative documentation is completed and lodged with regulatory bodies as required
- Obtain quotes and generate work orders as required
- Monitor buildings, unit owners and residents then provide support to resolve issues as they arise
- Review financials, prepare budgets and approve invoices for payment
- Investigate anomalies and discrepancies in financials to ensure correct allocations of income and expenses
Facility Manager
Southern Cross Care ACT
04.2018 - 02.2021
- Company Overview: A not-for-profit Residential Aged Care provider
- ACT provides 114 residential aged care beds including respite accommodation across two sites and 60 independent living units
- Manage and take responsibility for all facets of the day-to-day operations of the facility including, financial, administrative, human resource, maintenance, housekeeping, catering and clinical care
- Prepare reports for Regional Manager and Head office including financial and clinical KPI’s
- Undertake performance management and performance appraisals as required
- Identify individuals to be mentored and trained for increased responsibilities
- Undertake conflict management
- Accept and respond to all forms of feedback
- Lead the continuous quality improvement program
- Provide support for Regional Manager across four sites and liaise with executive management team
- Assist with development of budgets
- Constantly review operations to ensure best practice service delivery
- Ensure compliance with legislative requirements
- Provide support for the Independent Living Unit operation stream
- A not-for-profit Residential Aged Care provider
- ACT provides 114 residential aged care beds including respite accommodation across two sites and 60 independent living units
- Achievements: Achieved three-year reaccreditation in 2018 for both ACT sites and met all outcomes during unannounced audit visits since reaccreditation
- Improved the work culture and built a strong team resulting in reduced turnover of staff and sick leave
- Significantly improved the financial performance of the Garran facility
- Campbell site also operating ahead of budget
- Reviewed rostering to minimize costs while still providing services to a high standard
- Increased revenue through improved operations
- Reduced the number of complaints by ensuring resident and family expectations are constantly met
- Restructured day-to-day business operating functions in the ACT to improve efficiencies
General Manager / CEO
Villaggio Sant’ Antonio (VSA)
Canberra, Australia
06.2013 - 02.2018
- Company Overview: A not-for-profit, Aged Care facility providing 83 residential care beds including six overnight respite beds and a twenty-bed dementia specific ward
- VSA provides a daytime respite program, provides services to community clients and manages sixty independent living units
- Engaged to review existing practices and operational procedures, implement new procedures and transform the village into a high performing, caring and welcoming environment for residents, families, and allied health practitioners, and manage a team of more than 100 staff including sub-contractors across all functions
- Manage operations of the entire facility including clinical care, financial management and reporting, human resources, catering, housekeeping, laundry, maintenance, landscaping and independent living unit management
- Undertake the role of Public Officer and ensure all public records are maintained, accurate and current
- Prepare Board reports and attend Board meetings
- Develop maintain and update the strategic plan in conjunction with the Board
- Chair executive and attend clinical, Work Health & Safety, resident and Continuous Quality Improvement meetings
- Ensure the facility achieves and maintains accreditation and complies with current legislation
- Mentor middle management and provide appropriate training
- Prepare budgets and ensure targets are achieved for all cost centres and programs
- Ensure all plant and equipment is maintained or replaced
- A not-for-profit, Aged Care facility providing 83 residential care beds including six overnight respite beds and a twenty-bed dementia specific ward
- VSA provides a daytime respite program, provides services to community clients and manages sixty independent living units
- Achievements: Achieved the maximum three-year accreditation in 2015 meeting all 44 standards with renewed focus on governance and again in 2018 for home and day-care programs
- Exceeded budget profit targets each year and improved the balance sheet position
- Implemented new financial and clinical software systems
- Improved staff morale introduced an Employee Assistance Program, and a rewards and recognition program, decreased sick leave and agency use
- Introduced new operational systems and procedures including Leecare clinical care software
- Renovated ageing areas of the facility and introduced energy saving measures including a 100KW solar panel system and LED light fittings resulting in a reduced carbon footprint for the facility
- Refreshed website and elevated awareness of the facility with engaging social media activities
- Introduced industry specific benchmarking program
Store Manager
Supabarn Supermarket Group
Canberra, Australia
09.2010 - 05.2013
- Company Overview: A retail supermarket providing a full range of perishable and non-perishable grocery products, liquor, general merchandise and tobacco products, employing over 100 staff members
- Appointed to manage operations and financial targets, delegating and directing department managers to provide customers with the highest quality products and an enjoyable shopping experience
- Assigned to turn-around poor performing stores and transform organisational culture
- Selected to manage the flagship store at Canberra City
- Managed stock levels and optimised product mix and oversaw seasonal store layout changes
- Mentored department managers and assisted in staff development and training
- A retail supermarket providing a full range of perishable and non-perishable grocery products, liquor, general merchandise and tobacco products, employing over 100 staff members
Business Operations Manager
Le Rendezvous Restaurant
Manuka, Australia
02.2003 - 09.2010
- Company Overview: A multi award winning restaurant, with a seating capacity of 120 customers, employing 20 staff, operating six days per week
- Engaged to drive day-to-day administrative, legal, financial and customer service needs to exceed customer and stakeholder expectations
- Managed bookkeeping, payroll, accounts receivable, accounts payable, reconciliations, BAS preparation and provided financial information for management meetings
- Maintained Point-of-Sale systems
- Designed, prepared and priced food and wine menus
- Managed stock control and negotiated stock purchasing and contract pricing
- Created and implemented marketing and advertising programs
- Implemented OH&S policies and procedures
- Negotiated leases and organised and oversaw repairs and maintenance programs
- A multi award winning restaurant, with a seating capacity of 120 customers, employing 20 staff, operating six days per week
- Achievements: Created an award-winning restaurant
- Developed and implemented new management and reporting systems
- Developed a human resource base to provide professional and efficient food and beverage service
Managing Director
Wiffens Fruit and Vegetables
Fyshwick Markets, Australia
01.1977 - 01.2006
- Company Overview: A supplier of quality fresh fruit and vegetables to both retail and wholesale customers, employing 40 staff
- Part Owner and operator of the business managing the operations along with provided exemplary customer service at a retail and wholesale level
- Managed stock control, purchasing, display and pricing, bookkeeping, finance, account receivables and insurance
- Recruited, trained and performance managed staff
- Created a safe working environment for staff and customers, complying with OH&S regulations
- Developed and implemented marketing and advertising programs
- Organised and oversaw repairs and maintenance
- A supplier of quality fresh fruit and vegetables to both retail and wholesale customers, employing 40 staff
Education
Bachelor of Arts - Accounting, Economics and Organisational Psychology
University of Canberra
Skills
- Strategic leadership and planning
- Financial management and cost control
- Board experience
- Not for Profit industry experience
- Property and strata management
- Facility management and maintenance
- Budgeting and financial management
- Service contracts management
- Strategic planning
- Employee supervision, task delegation & evaluation
- Team building, supervision and leadership
- Conflict resolution
- Continuous improvement
Languages
English
Italian
Latvian
Timeline
Facilities Manager- Operations
Ray White Commercial
08.2023 - Current
Strata Manager and Business Development Officer
Canberra Strata
09.2021 - 08.2023
Strata Manager
LJ Hooker Strata ACT
02.2021 - 09.2021
Facility Manager
Southern Cross Care ACT
04.2018 - 02.2021
General Manager / CEO
Villaggio Sant’ Antonio (VSA)
06.2013 - 02.2018
Store Manager
Supabarn Supermarket Group
09.2010 - 05.2013
Business Operations Manager
Le Rendezvous Restaurant
02.2003 - 09.2010
Managing Director
Wiffens Fruit and Vegetables
01.1977 - 01.2006
Bachelor of Arts - Accounting, Economics and Organisational Psychology
University of Canberra