Michael Harvey
Cranebrook
Summary
Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.
Overview
7
7
years of professional experience
Work History
Fresh Convenience/Online Team Member
Woolworths South Penrith
08.2021 - Current
- Ensuring proper rotation of stock to ensure all products are in date
- Trained and mentored new team members on operational procedures and customer service standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed online order fulfillment processes, ensuring timely and accurate dispatch.
- Performing heavy lifting tasks consistently
Promotions Staff
Tutti Frutti
02.2022 - 11.2022
- Greeting RSL members and engaging them in promotions
- Data collection in regards to the promotion being run
- Coordinated promotional events to enhance customer engagement and brand visibility.
Crew Member
McDonalds Penrith North
11.2018 - 01.2020
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Operated kitchen equipment and maintained cleanliness to adhere to health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service efficiency.
Education
Certificate of Exercise Studies -
Charles Sturt University
01.2024
Cert III Fitness -
TAFE NSW
01.2020
Bachelor's Degree - Psychology
Macquarie University
Sydney, NSW11-2028
Skills
- Problem-solving in fast-paced environments
- Organisation and time management - juggling and prioritising tasks effectively
- Able to work independently
- Meticulous attention to detail
- Effective communication in fitness instruction
- Leadership in athletic teams
- Teamwork and collaboration
- Customer service
Timeline
Promotions Staff
Tutti Frutti
02.2022 - 11.2022
Fresh Convenience/Online Team Member
Woolworths South Penrith
08.2021 - Current
Crew Member
McDonalds Penrith North
11.2018 - 01.2020
Certificate of Exercise Studies -
Charles Sturt University
Cert III Fitness -
TAFE NSW
Bachelor's Degree - Psychology
Macquarie University
Awards
- Bronze Medallist at state-level athletics – CHS Championships
- V. Mapletoft Award – Cambridge Park High School, 2018. For excellence in athletics
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