Michael Jones
Coffs Harbour,NSW
Summary
*Current Drivers Licence
*Current RSA / RCG Competency Card
*Current White Card
*Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
* Friendly Bartender 3 years experience, Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
11
11
years of professional experience
Work History
Postman
M L & H PTY
03.2019 - Current
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Sorted and placed mail into mailboxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Roadside Mail Deliverer (aust Post)
Mochangel Pty
07.2017 - 05.2021
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Barman / Courtesy Bus Driver
Coff Harbour Yacht Club
08.2017 - 03.2019
- Maintained accurate cash drawer per shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Set up glassware, liquor and other necessary supplies for special events.
- Decreased waste, following strict recipes and drink measurement protocol.
Delivery Courier ( Aust Post Parcels)
K & P Sidhu Investments
09.2014 - 03.2015
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
Delivery Driver
ABILLYT Couriers
01.2013 - 09.2014
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Planned delivery routes and most efficient methods of distribution.
- Kept detailed records of deliveries and money received from customers.
Education
No Degree - Student
Karabar High School
Queanbeyan, NSW07.1994
Skills
- Customer Satisfaction
- Critical Thinking
- Customer Needs Assessments
- Project Requirements
- Payment Transactions
- Learning Strategies
- Hazardous Materials
- Pallet Jacks
- Local Area Route Knowledge
Timeline
Postman
M L & H PTY
03.2019 - Current
Barman / Courtesy Bus Driver
Coff Harbour Yacht Club
08.2017 - 03.2019
Roadside Mail Deliverer (aust Post)
Mochangel Pty
07.2017 - 05.2021
Delivery Courier ( Aust Post Parcels)
K & P Sidhu Investments
09.2014 - 03.2015
Delivery Driver
ABILLYT Couriers
01.2013 - 09.2014
No Degree - Student
Karabar High School
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