Michael Kassulke

Managed day-to-day operations at all Terminal Screening points, demonstrating effective leadership and performance across all levels to maintain a harmonious balance between Security, Efficiency, and Customer Experience

Performed duties as a Queue Management, Access Control and Screening Officer for Aviation sector at Adelaide Airport Limited.

• Successfully fulfill the role as a Personal Development Commentator & Influencer and effectively execute tasks as Director of Writing & Production.
• Leveraged professional networks and industry knowledge to strengthen client relationships.

• Holistic Certified Life & Success Coach, Business & Leadership Coach, Master Personal Trainer & Fitness Consultant
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

• Club Manager & Life Coach
• Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
• Increased staff performance and engagement via motivational leadership.
• Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
• Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.

• Assistant Club Manager, Senior Membership Consultant & Trainer, Personal Trainer
• Enhanced member experience by providing exceptional customer service and resolving issues promptly.
• Continuously updated industry knowledge through professional development courses or attending relevant conferences.
• Collaborated with management team to develop marketing strategies for membership growth and event promotion.

• Led a team of sales consultants as the manager, while also offering guidance and support.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.

• Played multiple roles, including Store Manager (Dernancourt), Brand Ambassador, and member of the Strategic Marketing & Social Media Team.