MICHAEL KERR

Motivated, adaptable, and results-oriented professional with 15+ years of experience in high-stakes communication, customer service, team leadership, and stakeholder engagement. Recognised for exceeding KPI targets, securing 2 promotions while studying for a degree, and increasing team performance by 10%. Successful track record in sales, demonstrated by roles at British Gas, and subsequent promotion to Team Leader. Eager to leverage this extensive background to transition into sales and client development, adding value through strong relationships, adaptability, and a growth-oriented mindset. Proficient in communication, problem-solving, influencing stakeholders, and mentoring team members — all key attributes for a successful sales career.

• Exceeded KPI targets in the current role, reflecting strong performance and adaptability
• Promoted twice while studying for a degree, demonstrating the ability to progress while managing education
• Led a team of 10 customer service representatives in a sales-oriented role, mentoring and motivating them to meet and surpass goals
• Increased team performance by 10% through effective mentoring and process improvements
• Boosted sales at British Gas, securing a promotion to Team Leader in recognition of strong results
• Nominated for and acting as the Fire and Rescue 2012 London Olympic Coordinator, reporting on significant incidents and events, and providing a national overview to the National Olympic Coordination Centre

• Managing mental health training - 2022
• Discipline workshop - 2022
• Grievance workshop - 2021
• NVQ in communication and mobilising – 2010
• First aid – 2024