Summary
Overview
Work History
Education
Skills
Timeline
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Michael Kipping

Rowville,VIC

Summary

Proven leader in transport and logistics. Proficient at driving operational efficiency and enhancing communication whilst excelling in driver management and problem-solving. Ability to significantly improve resource allocation and customer satisfaction. Skilled in developing communication within the team, being drivers and operational team members. Always striving to achieve continuous improvement and customer service excellence whilst providing service with a smile and having fun.

Overview

16
16
years of professional experience

Work History

Fleet Controller

State Transport
10.2018 - Current
  • Streamlined communication between drivers and dispatchers, ensuring timely updates on job statuses and potential delays.
  • Utilise GPS tracking systems to monitor real-time vehicle locations for improved resource allocation and customer service.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Positively interacted with drivers and upper management, which helped improve overall communication.
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Worked with drivers, customers and company personnel to resolve service issues, routing and planning.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.

Department Manager

Coles Supermarket
01.2017 - 09.2018
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Team Member

Coles Supermarket
01.2009 - 12.2017
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Assisted with inventory counts and stocking of merchandise.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.

Education

High School Diploma -

Rowville Secondary College
Rowville, VIC
12-2009

Skills

  • Driver management
  • Transportation Planning
  • Load Planning
  • Operations and logistics
  • Effective Communication
  • Operational Efficiency
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail

Timeline

Fleet Controller

State Transport
10.2018 - Current

Department Manager

Coles Supermarket
01.2017 - 09.2018

Team Member

Coles Supermarket
01.2009 - 12.2017

High School Diploma -

Rowville Secondary College

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Michael Kipping