Michael McDonald
Emerald
Summary
Adept at relationship building I significantly enhanced customer satisfaction at Emerald Batteries Pty Ltd. My proactive approach in various roles, including rigorous safety standards and environmental protection, showcases my ability to drive results and maintain high service standards. Achievements include boosting client satisfaction rates and promoting sustainable practices.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Director/Store Owner
Emerald Batteries Pty Ltd
08.2018 - Current
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Interacted well with customers to build connections and nurture relationships.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Managed day-to-day business operations.
Integrated Pest Management Technician
Permakil Pest Control
02.2017 - 08.2019
- Increased safety standards by adhering to all applicable regulations and guidelines for pesticide application and handling.
- Improved facility cleanliness, conducting regular site inspections to identify and address potential pest issues.
- Investigated persistent or atypical infestations using advanced diagnostic tools to determine the underlying cause accurately.
- Maintained high-quality service standards through rigorous quality control checks and ongoing professional development opportunities for technicians.
- Reduced pesticide usage by implementing integrated pest management strategies, promoting sustainable practices.
- Participated actively in industry conferences, workshops, and networking events to stay current on emerging trends and best practices in pest management.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Inspected commercial and residential buildings and structures for pest issues.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Applied chemical solutions on building surfaces to eliminate pests.
- Prepared reports and kept detailed records of pest control activities.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
- Utilized computer software to manage customer information and service scheduling.
Bridgeworker
Queensland Rail
04.2008 - 02.2011
- Contributed to environmental protection efforts by complying with regulations regarding waterway preservation during construction processes near streams or riversides.
- Maintained a safe work environment by following industry regulations and implementing appropriate safety measures.
- Demonstrated adaptability by working effectively under various weather conditions and on diverse bridge structures, ensuring project success regardless of external factors.
- Safeguarded against erosion near bridge foundations by implementing erosion control measures such as silt fencing or rock placements.
- Participated in regular safety trainings, resulting in an accident-free work history throughout my career as a Bridge Worker.
Skills
- Relationship building
- Store operations
- Rodent control
- Verbal and written communication
- Weed management
- Inventory control
- Integrated pest management
- Traffic control
- Chemical application
- Pesticide safety
Languages
English
Full Professional
Timeline
Director/Store Owner
Emerald Batteries Pty Ltd
08.2018 - Current
Integrated Pest Management Technician
Permakil Pest Control
02.2017 - 08.2019
Bridgeworker
Queensland Rail
04.2008 - 02.2011
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