Michael McGlede
Avoca Beach,NSW
Summary
I'm a motivated employee who learns quickly in fast-paced, high-volume environments and adheres to safety standards. I maintain open availability and flexibility to work various shifts, and am happy to accept shifts if I'm available/not rostered. When working in customer service I believe in promoting long lasting customer satisfaction by delivering high quality service and customised support. I am a time efficient hard worker with a can-do attitude, willing to give any job or task a go and getting the job done quickly and performed correctly.
Overview
6
6
years of professional experience
Work History
Factory Hand
Trendpac
09.2023 - Current
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Performed quality checks on finished products to identify and address discrepancies.
- Loaded and unloaded parts on production line to establish smooth operations.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
Tyre Fitter
Jax Tyres
06.2023 - 07.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Trade Assistant
MTC
08.2020 - 06.2023
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency. This includes cleaning duties
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Use of plant machinery; overhead crane, radial arm drill, mill, laithe
- Use of power tools; grinder, jigsaw, hand drill
- Also performed spot welding
Coles Merchandising
Coles Relay
09.2020 - 07.2021
- Lifted up to 30-40 Kilos repeatedly during course of workday.
- Completed tasks according to production specifications and within established tolerances.
- Deconstructed and reorganised Coles stores throughout New South Wales
- Stocked and re-stocked shelving products
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Telesales Representative
Insight Fundraising
08.2017 - 11.2017
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Recorded contact information of customers and potential customers in internal database.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Escalated concerns or advanced problem calls to management staff.
- Built relationships with customers using strong persuasion and active listening skills.
- Followed up with customers to solicit further sales.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
Year 10 Certificate -
Narara Valley High School
Narara, NSW12.2011
Certificate I - Conservation And Land Management
Green Army
Various Locations 08.2017
No Degree - NSW White Card
Common Sense Safety Training
08.2017
No Degree - First Aid
Allens Training
05.2017
Certificate 3 - Hospitality
Vision Training
Gosford, NSW02.2017
Skills
- Production Knowledge
- Assembly and Production
- Materials Handling
- General Housekeeping
- Inventory Control
- Equipment Operation
- Customer Service
- Microsoft Office Suite
- Customer Relations
- Call Management
- Service Sales
- Power Tool knowledge
Referees
William Forbes
MTC- Welder & Fitter
0423453602
Tayla Nadilo
Personal Relationship
0432749685
Kathleen Cunningham
Central Coast Booking & BAS Services
0409460990
Hobbies
When I am not working I love spending time with my family and my two sons, riding my motorbike, martial arts and gaming.
Timeline
Factory Hand
Trendpac
09.2023 - Current
Tyre Fitter
Jax Tyres
06.2023 - 07.2023
Coles Merchandising
Coles Relay
09.2020 - 07.2021
Trade Assistant
MTC
08.2020 - 06.2023
Telesales Representative
Insight Fundraising
08.2017 - 11.2017
Year 10 Certificate -
Narara Valley High School
Certificate I - Conservation And Land Management
Green Army
No Degree - NSW White Card
Common Sense Safety Training
No Degree - First Aid
Allens Training
Certificate 3 - Hospitality
Vision Training
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