Michael Newton
Melbourne,Victoria
Summary
Outgoing, motivated team member with six years of professional experience in positions requiring outstanding customer service. Skilled in providing friendly, informative customer interactions and administrative duties, additionally relying on my own initiative when faced with issues that arise. I am accustomed to defusing customer dissatisfaction and ready to help the team achieve the company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Lloyds Banking Group
10.2022 - 08.2023
- Help and support a significant amount of customers, varying from 40-60 calls each day, with any banking queries they have.
- Maintained and managed customer files and databases.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without the need for escalated support.
Event First Aider
St Johns Ambulance
11.2022 - 02.2023
Customer Assistant
Tesco Superstore
07.2021 - 06.2022
- Provided friendly and courteous service to all customers.
- Managed efficient cash register operations.
Aberystwyth University Sailing Club Treasurer
06.2021 - 06.2022
- Review and uphold the clubs' finances for the academic year
- Form sponsors from local businesses to raise club funds
- Be in charge of all finances to ensure all club events are fully funded.
Waiter/Barman
The Bentlands Pub
10.2016 - 07.2021
- Used my own initiative to support and resolve any customer's queries or complaints
- Gaining interpersonal skills through interacting with a large number of customers and staff on each shift
- Served as a friendly, hardworking, and punctual employee.
- Served high customer volumes during special events, nights, and weekends.
- Recruited and trained new bartenders and wait staff to help maintain talented team.
- Explained menu items and suggested appropriate options for food allergy concerns.
Temporary Trading Assistant
Sainsburys
05.2020 - 07.2020
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Education
Acoustic Guitar Grade 6 - Distinction -
University of West London
Emergency First Aid at Work, Level 3 (VTQ) -
Red Turtle Training
RSA Certified in VIC
11.2023
BA (Hons) Film-making -
University of Wales, Aberystwyth
06.2022
Skills
- Excels under pressure
- Adapts to changes quickly
- Highly organised and detail-orientated
- Effective sales techniques
- Great Time Management
- Sales Proficiency
- Inventory control familiarity
- Opening/closing procedures
- Account Management
Timeline
Event First Aider
St Johns Ambulance
11.2022 - 02.2023
Customer Service Advisor
Lloyds Banking Group
10.2022 - 08.2023
Customer Assistant
Tesco Superstore
07.2021 - 06.2022
Aberystwyth University Sailing Club Treasurer
06.2021 - 06.2022
Temporary Trading Assistant
Sainsburys
05.2020 - 07.2020
Waiter/Barman
The Bentlands Pub
10.2016 - 07.2021
Acoustic Guitar Grade 6 - Distinction -
University of West London
Emergency First Aid at Work, Level 3 (VTQ) -
Red Turtle Training
RSA Certified in VIC
BA (Hons) Film-making -
University of Wales, Aberystwyth