Summary
Overview
Work History
Education
Skills
Timeline
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Michael Newton

Melbourne,Victoria

Summary

Outgoing, motivated team member with six years of professional experience in positions requiring outstanding customer service. Skilled in providing friendly, informative customer interactions and administrative duties, additionally relying on my own initiative when faced with issues that arise. I am accustomed to defusing customer dissatisfaction and ready to help the team achieve the company goals.

Overview

7
7
years of professional experience

Work History

Customer Service Advisor

Lloyds Banking Group
10.2022 - 08.2023
  • Help and support a significant amount of customers, varying from 40-60 calls each day, with any banking queries they have.
  • Maintained and managed customer files and databases.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without the need for escalated support.

Event First Aider

St Johns Ambulance
11.2022 - 02.2023

Customer Assistant

Tesco Superstore
07.2021 - 06.2022
  • Provided friendly and courteous service to all customers.
  • Managed efficient cash register operations.

Aberystwyth University Sailing Club Treasurer

06.2021 - 06.2022
  • Review and uphold the clubs' finances for the academic year
  • Form sponsors from local businesses to raise club funds
  • Be in charge of all finances to ensure all club events are fully funded.

Waiter/Barman

The Bentlands Pub
10.2016 - 07.2021
  • Used my own initiative to support and resolve any customer's queries or complaints
  • Gaining interpersonal skills through interacting with a large number of customers and staff on each shift
  • Served as a friendly, hardworking, and punctual employee.
  • Served high customer volumes during special events, nights, and weekends.
  • Recruited and trained new bartenders and wait staff to help maintain talented team.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Temporary Trading Assistant

Sainsburys
05.2020 - 07.2020
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.

Education

Acoustic Guitar Grade 6 - Distinction -

University of West London

Emergency First Aid at Work, Level 3 (VTQ) -

Red Turtle Training

RSA Certified in VIC
11.2023

BA (Hons) Film-making -

University of Wales, Aberystwyth
06.2022

Skills

  • Excels under pressure
  • Adapts to changes quickly
  • Highly organised and detail-orientated
  • Effective sales techniques
  • Great Time Management
  • Sales Proficiency
  • Inventory control familiarity
  • Opening/closing procedures
  • Account Management

Timeline

Event First Aider

St Johns Ambulance
11.2022 - 02.2023

Customer Service Advisor

Lloyds Banking Group
10.2022 - 08.2023

Customer Assistant

Tesco Superstore
07.2021 - 06.2022

Aberystwyth University Sailing Club Treasurer

06.2021 - 06.2022

Temporary Trading Assistant

Sainsburys
05.2020 - 07.2020

Waiter/Barman

The Bentlands Pub
10.2016 - 07.2021

Acoustic Guitar Grade 6 - Distinction -

University of West London

Emergency First Aid at Work, Level 3 (VTQ) -

Red Turtle Training

RSA Certified in VIC

BA (Hons) Film-making -

University of Wales, Aberystwyth
Michael Newton